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EVERY CLAIM DENIED,
Basically we called today to cancel policy for our two dogs, for the last 5 years we paid $140.00 a month, and every time we had an issue with our pets claim would be denied. Our vet called them personally today for the appeal and they still denied it. Basically paying for nothing. And happy to start 2021 canceled. Should have a sense of security knowing your pets are covered incase of emergency not fight every claim and appeal.
Insurer: Trupanion
By: Jason Cuz Diodati
They WILL find a reason NOT to pay your claim.
Even though they keep monthly premium low what good can it do if they deny your claims? I pay monthly insurance premium and pay my vet bills. Claim review process takes up to 40 days. Much longer than other pet's insurances I have had. I cancelled this insurance and looking for another one.
Insurer: Pets Best
By: Irina
trupanion is the best health plan out there i been with them for about 8 years and you been peppers right hand pepper loves you
love you guys pepper too
Insurer: Trupanion
By: joseph
Easy claim submission process online…
Easy claim submission process online and quick reimbursement
Insurer: Pets Best
By: Jake Light
Coverage is CLEAR, Service is REALLY FAST, Support is TRUE
I’m up early tending to my hound, who is recovering from her second surgery (they were unrelated) in 3 months during this horrible year of covid. I’m feeling so grateful for Trupanion that I’m going to write this review. I adopted my pup in 2012 and investigated pet insurance after her first puppy illness that included hospitalization and cost me $2500 (It took me a year to pay that off). On the one hand, this felt like buying a barn door after the horses got out; on the other hand, the low deductible I set and the clarity of what is covered and what isn’t has helped us provide my hound with the best possible care for 8 years and counting—I don’t hesitate to take her to the vet to have something checked, I don’t try several snake oil homeo remedies for months trying to save a dime while a condition gets worse, I call a vet and go. Until October, I was unaware of how well the process for surgery worked: my vet directly submitted an estimate, Trupanion then preapproves what’s covered and let’s the vet and me know, then the checkout process is also easy and FAST and CLEAR, the vet gets paid directly and I pay the remaining (Care Credit is wonderful for this, especially at the end of a month when cash is low). I can submit claims electronically, I can have funds paid directly to me or the vet, I can review what was covered at anytime on my Trupanion account page. My point is, I have had a really tough couple of months with my dog, and THANK YOU TRUPANION for being a BRIGHT LIGHT OF COMPETENCE and COMPASSION throughout.
Insurer: Trupanion
By: Heather
Pretty quick turn around time for processing claims
Although the premium has increased each year, we have had Embrace pet insurance on our bernese mountain dog for 9 years! It’s been great!
Insurer: Embrace
By: Sue
Worst Customer Service Ever!!!!
My cat Melo has crystals in his bladder so I decided to get both of my cats insurance. To make a long story short the Vet bill was expensive so Pets Best had a Veterinarian Reimbursement Form so the Vet will get paid directly from my pet insurance. Smh.. Tried it. The insurance made it impossible for me to do it. I've tried calling and e-mailing them no one responded to me on how does the VRF works. Also I had my cat Melo get an x-ray which cost $410. I submitted my claim and got back $119..smh. I will never get my pet insurance because it's useless to me. I feel like I got robbed and was not being helped with.
Insurer: Pets Best
By: BELINDA
I signed up with a 1000$ deductible at…
I signed up with a 1000$ deductible at a lower monthly premium, I have no claims and my puppy just turned one and they raised my premium almost 30%. I understand premiums going up but that is ridiculous and I can’t lower the deductible either which I was aware of but didn’t realize my premiums would go up that much so now I’m concerned for next year, at least I can cancel but if I put that money aside monthly I think it might be a better idea. Like most insurance companies they are out to make money.
Insurer: Trupanion Canada
By: Billie M
My second dog health care bill
My second need for reimbursement for a dog's health care. I had reviewed my coverage, but called to confirm anyway. The customer service people are very, very nice folks. I received more my money quickly. Second great experience.
Insurer: Pets Best
By: W. Austin