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Alison was accommodating and professional.
Alison was accommodating and professional.
Insurer: Trupanion
By:
Always a great experience submitting claims.
Always a great experience submitting claims. Easy process and Trupanion is very efficient and quick to pay claims.
Insurer: Trupanion
By:
Always been very helpful.
Always been very helpful. Fortunately we have not had to use the insurance for any of our dogs so can’t comment on that situation.
Insurer: Trupanion
By:
Always professional and the turn-around is very fast.
Always professional and the turn-around is very fast. I love the direct to vet payment option. Just wish more vets would allow it.
Insurer: Trupanion
By:
Answered my questions and helped me to get information that I needed
Answered my questions and helped me to get information that I needed
Insurer: Trupanion
By:
Because I am pleased with the staff’s ability to explain my coverage.
Because I am pleased with the staff’s ability to explain my coverage.
Insurer: Trupanion
By:
Very reliable and fast claims
Excellent company to deal with and claims are always dealt with very quickly. I love the direct billing and always have confidence in Trupanion.
Insurer: Trupanion
By: Tracy
Claim Denied via Loophole/Extreme Contract Language
Submitted a claim in Jan-2021 for cherry-eye on 1 year old puppy. Denied because I called the vet 8 months prior to being seen for the issue and asking about it over the phone. The phone inquiry was added as a medical record, so Figo claimed it as a pre-existing condition. First they said it was a denied due to vet diagnosis. The vet provided a letter that it was not a diagnosis and that it was merely a phone conversation/inquiry. Figo responded to said letter saying that it was declined due to 'clinical signs'. No one with a clinical background saw the issue until the day of surgery. So they are saying that me inquiring over the phone 8 months prior constitutes 'clinical signs'. I had no idea that I was qualified as a vet tech/veterinarian. Do not use Figo, they are a racket and don't have any intention of paying out any claims. Pathetic.
Insurer: Figo
By: Brandon Reinert