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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.

235,840 total


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Trupanion

62,999 reviews

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March 04, 2021

Prompt and Comprehensive

Trupanion has always been very timely in paying claims which is very helpful

Insurer: Trupanion

By:

Useful
March 04, 2021

Quick response

Quick response

Insurer: Trupanion

By:

Useful
March 04, 2021

real good.

I forward my billing to the company and it seems to get processed right away.

Insurer: Trupanion

By:

Useful
March 04, 2021

Recommend Trupanion to all pet owners!

From the beginning, Trupanion has been prompt with reimbursements, prompt to reply to phone messages and overall a very efficiently run organization. They worked with our veterinarian and VCA hospital immediately to inform us of the Trupanion financial responsibilities verses ours. The question of cost was never lingering for days or weeks. In the end when we had to euthanize our sweet dog, they were prompt to send us condolences and let us know the policy would be cancelled and we would be reimbursed a balance for the months payment. We never once had to worry a minute about paperwork, or spend anytime working out details with Trupanion. We insured our dog when he was a pup and would recommend everyone do the same. We had peace of mind throughout the life of our dog, and that was important to us because our dog was a member of our family. Sylvia

Insurer: Trupanion

By:

Useful
March 04, 2021

Russ

Site a little confusing at first.

Insurer: Trupanion

By:

Useful
March 04, 2021

Shannon was fantastic and perfect customer service.

Shannon was fantastic, and perfect customer service. She said she would follow up with me via email or phone, so I’m hopeful to hear from her soon. My score is because of the concerns I discussed with her about how the company has been the hardest to have a claim for over 18m on.

Insurer: Trupanion

By:

Useful
March 04, 2021

Thank Goodness for Carly!!

Because of the brevity of your EOBs, I am lucky that Carly Lincoln in your PNW office has been VERY helpful in understand why you pay and don't pay for certain items. It took me several claims to get up to speed, where I don't need her help very often now. She is a star!

Insurer: Trupanion

By:

Useful
March 04, 2021

Thank you Trupanion!!

I can’t believe how easy the claims and reimbursement process was. It’s was one less thing to worry about during jasper’s vet visit.

Insurer: Trupanion

By:

Useful
March 04, 2021

Thank you, Trupanion!

I still can’t believe that it took only 5 minutes to submit my claim using the app. Two days later I got an email that my check was in the mail! My little guy’s sudden illness and hospitalization was extremely stressful for both of us. With Trupanion, I didn’t have to worry about how I would pay for his care. Thank you!

Insurer: Trupanion

By:

Useful
March 04, 2021

The insurance is great and the customer service is awesome.

The insurance is great and the customer service is awesome.

Insurer: Trupanion

By:

Useful

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