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Prompt and Comprehensive
Trupanion has always been very timely in paying claims which is very helpful
Insurer: Trupanion
By:
real good.
I forward my billing to the company and it seems to get processed right away.
Insurer: Trupanion
By:
Recommend Trupanion to all pet owners!
From the beginning, Trupanion has been prompt with reimbursements, prompt to reply to phone messages and overall a very efficiently run organization. They worked with our veterinarian and VCA hospital immediately to inform us of the Trupanion financial responsibilities verses ours. The question of cost was never lingering for days or weeks. In the end when we had to euthanize our sweet dog, they were prompt to send us condolences and let us know the policy would be cancelled and we would be reimbursed a balance for the months payment. We never once had to worry a minute about paperwork, or spend anytime working out details with Trupanion. We insured our dog when he was a pup and would recommend everyone do the same. We had peace of mind throughout the life of our dog, and that was important to us because our dog was a member of our family. Sylvia
Insurer: Trupanion
By:
Shannon was fantastic and perfect customer service.
Shannon was fantastic, and perfect customer service. She said she would follow up with me via email or phone, so I’m hopeful to hear from her soon. My score is because of the concerns I discussed with her about how the company has been the hardest to have a claim for over 18m on.
Insurer: Trupanion
By:
Thank Goodness for Carly!!
Because of the brevity of your EOBs, I am lucky that Carly Lincoln in your PNW office has been VERY helpful in understand why you pay and don't pay for certain items. It took me several claims to get up to speed, where I don't need her help very often now. She is a star!
Insurer: Trupanion
By:
Thank you Trupanion!!
I can’t believe how easy the claims and reimbursement process was. It’s was one less thing to worry about during jasper’s vet visit.
Insurer: Trupanion
By:
Thank you, Trupanion!
I still can’t believe that it took only 5 minutes to submit my claim using the app. Two days later I got an email that my check was in the mail! My little guy’s sudden illness and hospitalization was extremely stressful for both of us. With Trupanion, I didn’t have to worry about how I would pay for his care. Thank you!
Insurer: Trupanion
By: