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BUYER BEWARE!
I had a Trupanion policy from 1/4/2018 through 2/25/2021 (38 months). (new paragraph) My girl Luna went suddenly and profoundly blind in both eyes at 7:30 pm on Feb. 4th 2021. The diagnosis by an ophthalmologist was “anterior uveitis OU with secondary glaucoma OU” (OU means both eyes) and because no secondary signs of anterior uveitis were found, it was deemed to be an acute, but severe, onset. In other words, there was no existing pre-condition. (new paragraph) The processing of my claim for Luna’s condition was the worst-ever claims experience in my life. Trupanion’s employees did not read—or outright ignored—the reports from my vets working on Luna’s case, fabricated false statements of existing pre-conditions, and did not answer my questions even when I sent them in a succinct, written form. (new paragraph) I considered appealing but after seeing what was required, it was ever so clear to me that this process is also rigged and that Trupanion would continue to insist they know more about Luna’s condition than her vets. (new paragraph) Cancelling my policy was the only action I could take to put an end to the injustice. After paying 38 months of premiums and having NEVER been paid a claim, it is just as though I have been robbed of the almost $1,100 that I paid in premiums and enrollment fees. (new paragraph) Buyer Beware! Trupanion’s tag line, “medical Insurance for the life of your pet” is a lie.
Insurer: Trupanion
By: Gail
very fast turn around from submittal to…
very fast turn around from submittal to reimbursement
Insurer: Pets Best
By: Paul McFee
The best
The best! Great coverage and payments done really fast
Insurer: Pets Best
By: Meline Akopyan
5 Star Service Ez access and layout.
5 Star Service Ez access and layout.
Insurer: ASPCA
By: Christopher Theus
My experiences with Pets Best Health Insurance
I have had Pets Best for my dog since he was 3 months old, he is now 3 and a half. He has had several medical issues requiring emergency care. Each bill has been promptly with no questions asked. Many of his annual shots and check ups have been covered also. They also keep me informed of the status of my claim throughout the process. I could not recommend Pets Best more highly.
Insurer: Pets Best
By: Bill Henry
Worst Company ever
I was with them for 3 years and paid them $80 a month when it comes to pay out of $400 they start with not covered portion, deductable and so many excuse to pay only $100. I would not suggest this company to anyone. Worst Insurance Company
Insurer: Trupanion Canada
By: Peter Mehrabi
No hassle, totally reliable pet insurance
This insurance has been a god send! My dog has reoccurring uti’s,emergency surgeries and now has been diagnosed with cushings disease. I have 80% reimbursement and I haven’t had 1 issue. And starting claims are super easy.
Insurer: Healthy Paws
By: Christina
Happy with services
Pets best is easy to set-up and use. They're responsive and accurate. I'm happy with their services and glad I joined.
Insurer: Pets Best
By: Barbara Hawras