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False Advertising and Inaccurate Representations
I called a representative of Best in order to determine the policy that would cover what I needed for my puppy. I was told I would need an endorsement to my plan to get my puppy’s neutering covered. I waited to schedule his procedure for a few weeks after I obtained the policy to make sure it would be covered. However, when I submitted my claim, it was denied! I was told that I obtained the wrong endorsement and no effort was made to determine how that occurred or to work with me to figure out a solution. I am extremely disappointed with my experience and would not recommend this company to anyone.
Insurer: Pets Best
By: Tacy
How you made the top 10 in pet insurance?
Only getting a star because it's required not because it's earned. My son recently submitted two claims for our dogs, both of which were denied. How you acquired a spot in the top ten for pet insurance is beyond me. You don't cover well visits, which I find absurd. And now that the claims will be held on file, my pup that had a cyst checked you'll list it as a preexisting condition and have the right to deny any claims again. The policy is under my sons name, Michael Giuliano. The dogs are Maggie and Gypsy. Maggie was in for a well visit. And Gypsy was the one that had the cyst issue. I just have to ask, since both claims were denied and you now have a record of the cysts, are they going to be considered a pre existing condition that you can deny again? If you could let me know about that I would appreciate it, because I don't want any additional surprises.
Insurer: Healthy Paws
By: Janet
I paid for the service and don’t have an insurance number
I got the insurance, paid for it and 4 days later I haven’t get an email with my insurance number. I called the 180@ number and there is no one to get in the line. Asked for a call back, someone called but they didn’t talk. So, I paid for the insurance and I still don’t even have a welcome email from this company.
Insurer: ASPCA
By: Luz Stella Laverde
Hidden deductible added after signed up
Was happy when I first got coverage with TRUPANION for my dog. She had a shoulder injury and TRUPANION covered 90% of the related issue. Fast forward a year later and they have changed their policy unbeknownst to me and are now charging a deductible. Incredibly frustrated and unimpressed as I always felt this company was transparent. I will be switching insurance carriers for my dog.
Insurer: Trupanion
By: Molly
excellent insurance
excellent insurance! fits my budget, easy to make a claim, and receive assistance!
Insurer: ASPCA
By: Nancy Fields
It’s very fantastic and trustworthy…
It’s very fantastic and trustworthy towards healthy
Insurer: ASPCA
By: Nancy Hollenbeck
Love how easy it is to submit claims…
Love how easy it is to submit claims and that I get updated emails on the status of my claims. This insurance has been a blessing. Wish I would have known about it before with my previous dog. Every owner should have pet insurance. I recommend Pets Best to everyone.
Insurer: Pets Best
By: Wendy Mara
Great customer service!
Great customer service!
Insurer: Prudent Pet
By: Ronald