Good resolution
When I spoke to Karly on Friday January 12 2018 I was very upset. Most of my claims have been ineligible due to pre-existing conditions. This is going as far back as 2010 when I first purchased the policy. The few that were approved usually covered up to the deductible amount I needed to meet. Thus no payments to me. This has put much doubt in your company. When the $3,000 of claims that were incurred on January 6, 2018 weren't received as the previous claims from months back, I didn't believe they weren't sent from The Oradell Animal Hospital as the others as upset and furious as I was with Karly, she was able to put me at ease and once again feel confident my concerns and claims would be address. Karly even called me back informing me she'll personally contacted Oradell and requested the missing claims. She then followed up with a EMail stating she did and received the missing claims. She also assured me she would take care of the process until completion. In my experience with your customer service representatives. Karly is by far the best and most experience in solving issues and concerns.
- INSURER:
Trupanion
- POSTED: 01/15/2018
- BY: Patrick
- BREED: Shih Tzu
- AGE OF PET: Over 11 years
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Amazing!
Kayla was amazing! She answered my questions and helped me focus on just taking care of Deuce. Very reassuring during a very stressful night.
Thank you
- INSURER:
Trupanion
- POSTED: 01/15/2018
- BY: Cori
- BREED: English Setter
- AGE OF PET: 7 - 10
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Like the coverage
I have yet to send a claim in so I'm not certain exactly how I feel about Trupanion at this point but I like the coverage and it was a better package than another company I checked out.
- INSURER:
Trupanion Canada
- POSTED: 01/15/2018
- BY: Lynn
- BREED: Mixed breed Small (up to 20lbs when full grown)
- AGE OF PET: 0 - 3
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Really helpful!
Kira was a great help. All your employees always are. Very happy with Trupanion!
- INSURER:
Trupanion
- POSTED: 01/15/2018
- BY: Kayla
- BREED: Mixed Breed Cat
- AGE OF PET: Over 11 years
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Promote to everyone
I promote Trupanion every chance I get both personally and through our rescue Nasap.
- INSURER:
Trupanion Canada
- POSTED: 01/15/2018
- BY: Geneieve
- BREED: Pomapoo
- AGE OF PET: Over 11 years
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Extremely helpful.
Linzie is extremely helpful and proactive and on top of that good stuff, kind.
- INSURER:
Trupanion
- POSTED: 01/15/2018
- BY: Elizabeth
- BREED: Mixed Breed Dog
- AGE OF PET: 7 - 10
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Really care
It is nice to know that you really care about my pets
- INSURER:
Trupanion Canada
- POSTED: 01/15/2018
- BY: Brian
- BREED: Mixed breed Small (up to 20lbs when full grown)
- AGE OF PET: 7 - 10
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Very professional.
Michael was very professional and handled my transaction efficiently.
- INSURER:
Trupanion
- POSTED: 01/15/2018
- BY: Stacy
- BREED: Pembroke Welsh Corgi
- AGE OF PET: 7 - 10
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Patient!
My only comment would be to ensure you understand the full procedure of how pet insurance works. I got "stuck" a couple of times, but between Nikki and the hospital, I managed to figure it out. Trupanion (Nikki) was very patient!
- INSURER:
Trupanion Canada
- POSTED: 01/15/2018
- BY: Elizabeth
- BREED: French Bulldog
- AGE OF PET: 7 - 10
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The very best
Everyone that I know has heard about Trupanion, because it is not only a great pet insurance provider, they have the very best people to help! Give Trupanion a chance to help and you will not be disappointed!
- INSURER:
Trupanion
- POSTED: 01/15/2018
- BY: Nancy
- BREED: Boston Terrier
- AGE OF PET: Over 11 years
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