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Trupanion = Tru Scam Artists! $40 on a $490 claim! You should be ashamed of yourself! Then they have some disrespectful person from their center call who wont even let me say a word...just wants to argue with me! Again, I will happily be putting on all websites how you do business as well as have filed a complaint against you with the BBB as you should have a D Rating! I am sure there are better companies out there who don't try to scam you once you finally have a claim.

I never thought I would ever write a positive, glowing review of an insurance company. But, Trupanion, much to their credit, is not typical of others in their industry. Now, any insurance firm is in business to make a profit and -- understandably -- wishes to retain as much of their clients' premium paying investment as possible. No argument there. However, some firms employ less than altogether ethical methods of hanging onto their funds. Trupanion is different. From the outset, we were treated in a fair, friendly and caring manner. Communication, established within minutes of claim filing, was frequent, warm and efficient. Claim settlement was very quick and just as contracted. Our experience with Trupanion was so good that I sometimes wonder if the company is actually the home-based enterprise of a philanthropic pet lover rather than a profit hungry business person. I recommend Trupanion highly and hope this endorsement will help them recruit more clients. Trupanion deserves to prosper!

Very happy with service and turnaround time on payments.

Trupanion is so user-friendly and customer service oriented. Whether I deal with them online or over the phone, I have always been given excellent service.

I adopted a rescued racing greyhound who was diagnosed with epilepsy. Taking on the lifelong management of such a chronic condition is a huge challenge. The fact that Dallas had Trupanion Pet Insurance in place when I adopted him has made the entire situation much easier to deal with. Trupanion Pet Insurance coverage has helped me afford to work with my veterinarian and I explore different medications and treatment options. As a result, Dallas has gone from having seizures every 3-6 weeks to going as long as 15 weeks without a seizure. That is an amazing improvement and a benefit for both of us.In addition to the obvious and measurable benefits of the insurance coverage is the immeasurable benefit of the exceptional staff that Trupanion employs. I have had several occasions where I have called the company with questions and every single person I have spoken with (and you speak to a real, live person when you call) is friendly and outgoing, helpful and knowledgeable. The staff members are all animal lovers who obviously enjoy their jobs and are thorough and professional in their handling of your questions. You are treated like a valued customer and their concern for you and your pet is so evident.

In chemotherapy treatment at UC Davis since 4/24/2014 and has been in remission since. Her doctors believe she is doing really well; continues to accept treatment well, continues to eat and drink water normally w/o nausea or vomiting, and is happy. and playful

Piper has received excellent care from Boca Veterinary Clinic, and excellent patient service and prompt claim payment at a very stressful time for her and her owners. Thank you!!

Trupanion is the best! They are very caring people that work at Trupanion, and you can tell they love pets. Very professional as well; I had my refund within a week. Thank you Trupanion!

My little Chihuahua, Pickles, developed Pancreatitis. He was so sick and it was quite scary. I was a little nervous submitting my first claim, not knowing what to expect. However, it was so easy. Trupanion approved it and sent me cheques right after I submitted each invoice from the Vets. Pickles is now back to eating and playing. Thanks Trupanion!

The claim process was easy, and the refund fast. I debated not getting an insurance plan and decided I would try it for a month. A week later we had a 2 day hospital stay and a $2,400 bill. Trupanion made the expense much more affordable and since I have reduced my deductible even more.