Trupanion Canada | Pet Insurance Review

When my dog Trigger, who is a year and a half did not eat his breakfast I got concerned but thought maybe he wasn't hungry yet. Then the vomiting started in the afternoon and he wouldn't drink water. I called my vet and they took him right in. They believed he had a foreign body and took x-rays where something was seen in the stomach but could not be made out. They gave us meds for him and had us bring him back in the morning. He had gotten much worse over night and they did a barium study to see if he had movement in his stomach and g.i tract. At noon the vet called and said the barium was not moving at all and emergency exploratory surgery was needed so I went in signed the papers and he went under. After the surgery we found out from the vet there was no foreign body, it was food rotting inside him because his stomach and digestive system went into Ileus (it was paralyzed). They don't know why or how but this meant he would have to stay at the vet for a week however, we would take him home at night. During the day he needed an I.V for fluids, stimach meds, and antibiotics. He would not take anything by mouth and was not using the washroom. I am happy to say, he is not fully recovered but he is back home after what was a traumatic nightmare of a week for not only our pup but us as well. It was made so much less stressful by not having to worry for a second, if we would be able to afford all of this. The bills were in the thousands and every single time Trupanion worked with our vet and all I had to do was pay my portion which was usually pennies in comparison. After my deductible was paid they did everything else. We could focus on our pup not worrying about finances, or if we could afford his treatment, for that I will forever be greatful. Everyday there was new bill but I only paid my deductible once, the same illness the deductible is paid once and that illness will never be charged a deductible again. If I had questions customer support was on call 24/7 and I never had to try fighting with an automated recording. Thank you so much for everyone at Albany and Trupanion. They made it so easy to focus our attention where it needed to be and not adding tons of paperwork and bills on top. No confusing jargon just super simple and I have all receipts and claims accessible in my account at any time.

They are the easiest company to deal with. And the fastest too. I was with another company with my previous dog and TruPanion are far superior. I wouldn’t go anywhere else.

No experience with customer services or claims, but the rate hikes have me thinking of cancelling. We signed our dog up as a puppy 2 years ago and have never submitted a claim, but our premium keeps going up. Just got notice of another hike coming next month, making Trupanion more expensive than our home insurance.

I can't never say enough good things about this pet insurance! They are just GREAT. Efficient, effective and caring. I enrolled my pet, when he was 10 months old, just thinking on sudden emergencies; little did I know that I was going to be dealing with tons of vet bills in the next years. They have paid every single claim without any issue. I just had 1 appeal regarding a deductible, appeal that they efficiently dealt with and refunded my money the same day. Their customer service is excellent! They used to pay me back for claims in 2-3 days. And now, they pay my Veterinary directly, so, I do not need to pay upfront. Just thank you! Recommended 1000%

They're very helpful knowledgeable and very quick on getting things done