1
out of 5
POSTED: | BY: Natasha Silkin
Not happy with Trupanion
Not happy with Trupanion at all.
I just got a new dog and decided to try the free one month trial Trupanion offers after my vet check. They took an entire week to get back to me to let me know the pending approval was refused. I don't know why it took a week for them to figure out they were not going to cover me. Their reason was because the itching my dog has is considered a preexisting condition because I brought him in a few days earlier for a dermatitis issue and they say its the same thing.
I just got this dog and brought him in for a general wellness check and saw that he had a discolouration on his back leg. He was not itching it or anything, was just something I noticed with his white fur and I had just rescued him from the humane society as he came from a puppy mill. He came to me with this so thought I would bring it up to the vet. Then a few days later, I came back to the vet for recheck to make sure everything is fine and noticed that over the next few days he started scratching his body a lot so I was thinking he had allergies. A totally separate issue. When I tried to use the insurance I was under to get the allergy medication, they took forever to get back to me and then declined so it just feels like they were trying to find any loop hole or reason to not cover me because I was on a free trial and not paying them. I will not be continuing with this insurance as they have lost my trust due to this experience over my trial period.