Trupanion Canada | Pet Insurance Review

I had a 4 month old toy poodle who suddenly became sick and was diagnosed with liver failure, cause unknown. Unfortunately, she passed on 3 days later. The claim was submitted by the veterinarian and within 5 days, I was notified the claim had been approved and the check was on its way via Fed-Ex. My daughter gave me another 10 week old puppy and I immediately signed her up with Trupanion. The people at Trupanion were so kind and helpful, and I couldn't be happier.

I am from Vancouver, BC Canada so I used to have policy with Vet Insurance in Canada with my last dog Pepper, the beagle. Pepper went through so many health problems and had a couple of big operations. When Pepper was 8 years old, I was newly divorced and hard to keep up with his medical bills everytime he needed vet care. Vet Insurance was the only pet isurance company accepted my application for enrollment although the others denied my application because Pepper was too old. He had two big life threatening surgeries, and one was spleen rupture when Pepper was 10. My bills was astonomical. However, thanks to Vet Insurance, it was 90% covered, and I didn't have to worry about going broke. Instead, I was able to focus on taking care of him. I give a huge credit to Vet Insurance for helping Pepper prolong his life and live happy, not to mention give me peace of mind. He passed away last year, but our vet told me it was miracle that he outlived 5 more years of borrowing time after the big surgery. During late years of Pepper, I was re-married and moved to US. After Pepper's passing, we thought we would never have another pet because of dealing with pet's loss. My husband was surfing Craigslist to look for something else and found ad for beagle puppy for adoption. We called up the original ownder and met the puppy. We fell in love with him instanteneously. That was not our plan to have another pet, but we could not help ourselves. He was born on Halloween and we picked him up on Friday the 13th (of February) so we re-named him Lucky for good luck. He is a loving happy dog. Thanks to wonderful experience with Vet Insurance I knew I have to get insurance for him so I began to research for pet insurance company in US. And I was so extatic to find out that Vet Insurance opened a company for US market called Trupanion. I knew Trupanion will give me great coverage at very competitive rate as well as excellent customer service just like Vet Insruance. And I was right. Trupanion offer very unique coverage that fits to anybody's budget and circumstances. Very simple to file claim and fast to get reinbursement check. And they will personally take good care of you. They follow up each claim and keep you updated by calls and e-mails. The representatives are very sinsere and care about you and your pets. I am very happy with Trupanion. Lucky is just a puppy, and he has many years to go so I am very confident that through Trupanion, we can provide him the best medical care without any finincial stress from big expenses when unexpected illness or accident occurs in the future. With Trupanion, we can keep Lucky happy and waggling his tail for a long time. In my opinion, Vet Insurance / Trupanion is the best in the market. I recommend to all my friends and family. If you have older pets, it is not too late to enroll. Please protect your pet and be stress free from enexpected future medical expenses for your pet with Trupanion.

we have a lab that is almost 1 year and we found out she had elbo dsyplasya.Trupanion was wounderful.She had to have surgury and Trupanion took care of everything.We feel very lucky that we chose Trupanion

I have two Briards insured with Trupanion. What stands out for me is Trupanion's exceptional personalized service. I have always been contacted by my claim representative promptly on making the claim, a status follow up and even more importantly very prompt resolution of the claim! I have only had best experiences with Trupanion. Such personal service is rare today. It's all about the dogs not a negotiation for coverage!

We have 16 month old dog who was just diagnosed with heartworm. Dogs under one year do not get tested for heartworm. Trupanion is claiming we didnt give our dog heartguard and we allowed this to happen. How are we to know if the dig was never tested prior to this? Therefore they are denying our claim. They have also denied us two other claims, one for Giardia and another for eating grapes. The grapes was supposedly a preexisting condition because she ingested gorilla glue a few months prior. Not 100% related. Three claims and three denials later we will switch back to our old carrier who never denied us. We left becasue nupanion was supposedly cheaper and covers 90%. They may be cheaper per month but not cheaper in the long run. Id rather pay a higher premium and have a lower reimbursement. TRUPANION IT TERRIBLE DO NOT USE THEM. Their customer service dept has not called me back either.