Trupanion Canada | Pet Insurance Review

2 days after our puppy was shipped to us at 8 weeks old, he was diagnosed with parvo. Our Trupanion coverage was an introductory trial provided by the breeder, with the first month free. At 2AM in the ER, I called Trupanion, which we'd only activated for a few days, and the representative waited with me on the phone for over an hour while the diagnosis was made. She submitted our case for an immediate rush to the claims specialists for preapproval, and by 8AM, the claim specialist called me on her cell phone to guarantee payment for our puppy's treatments. During the course of his 16 day stay in the ER, he also came down with giardia, roundworms, and aspiration pneumonia. We were told that he probably wouldn't make it every single day, but because we had Trupanion's financial backing, we did not give up on him, and he kept fighting. Today he is alive and thriving, having beat the odds, because of Trupanion. Trupanion paid nearly $16,500 for his treatment during that one month free trial. The remarkable thing is, we had not submitted any premiums up to that point. Payment was extremely prompt compared to PetPlan, which insures our other pets. Frequently reimbursements would be direct deposited into our checking account within less than a week of claims submission. And although we did not take advantage of this--they could have also directly paid the treating hospital instead of reimbursing us, further lessening the financial burden. Needless to say, we signed up for full coverage before the introductory trial expired. Even if our dog lives to a ripe old age and never has another illness, Trupanion will never recover from premiums the amount they've already paid in claims. Their customer service, sense of urgency, and standing by their policy has been impressive and I would not hesitate to recommend them to anyone who wants to know that they're buying the best for their family member.

Good coverage and once the claim is started the checks arrived in 2-3 days. Im pleased with this insurance. Everybody who we talked to at trupanion was very helpful.

I love this insurance for my pet . Super affordable and reliable !! I have had my dog for a year and a half and she's a very energetic get into everything type of dog. So every time my dog has a health problem or has an accident where we need to rush her to the vet. My insurance is always there to help me out and I greatly appreciate it ! I wish this insurance had human care I would switch in a heartbeat :)

We got our puppy on 6/9/2015. Her cough got progressively worse and the vet, after a series of x-ray films, diagnosed her with kennel cough and pneumonia. She was put on antibiotics for 5 weeks.I submitted a claim to Trupanion for the very first time and they responded immediately. I am so glad I picked this insurer for my puppy.

Lucky we had Trupanion, my puppy had emergency surgery and they responded so quickly. Things went pretty smooth but would have been much smoother had the emergency clinic known how to submit properly.