Trupanion Canada | Pet Insurance Review

Our Saint Bernard/Newfie cross ruptured both of his cruciate ligaments within 3 months and Trupanion couldn't have been more helpful. On the first claim I received reimbursement from them in less than a week. On the second claim, I had Trupanion pay the vet directly so I only had to fork out my 90% which was nice. I only wish they paid examination fees as consultations with the surgeon were fairly expensive.

This is a fantastic company. Everyone went way out of their way to locate all bills, even a couple that I forgot to submit! The claims were processed very quickly, and phone calls and emails were returned the same day, often within an hour after I sent them. Best of all, people seemed really to care about my pet's health. I was treated not just as a client , but as a real person who was worried about her pet. The people who work here are an exceptional group -I will be writing an email to the company president to let him Know what a great group of employees he has.

Trupanion Insurance is the first company I have used for pet insurance. It was recommended by my vet when I got my current dog. I never had insurance on my previous 5 dogs and spent thousands of dollars on various injuries and illnesses over the years. I was skeptical about getting insurance because it seemed quite expensive. For my dog, it's about $50 per month...$600 per year. If my dog's expected life span is 10 years, I'll pay about $6000 in premiums over his lifetime. One hospital stay and surgery to remove a corn cob or sock that was eaten by the dog costs around $5000. So I decided to get insurance and chose Trupanion. My last claim was processed in less than 2 weeks. Even though I've only had the insurance for about 5 years, they have paid me a lot more than I've paid them. I highly recommend Trupanion. The coverage I have does not cover preventive care or office visits. What it does cover is the emergency surgery on a holiday weekend.

Got my insurance through a signup from the breeder. It was supposed to have no waiting period. Dog had diarrhea when he came home, like almost all puppies have when they're adjusting to a new home. In an unexpected turn of events he tested postiive for parvo. They used the 'existing diarrhea' to reject coverage for his parvo treatment as a pre-existing condition. It took them almost 3 weeks to reject my initial claim after my first call with them told me it sounded like a normal basic case. They also tried to say that I didn't sign-up correctly to avoid paying out before I appealed. It took them another 3 days to decline my appeal without speaking to anyone. One positive note - All of the representatives I spoke to, save the tool who tried to tell me I didn't sign up right, were extremely pleasant and helpful. Trupanion is a complete scam and I wouldn't recommend it to my worst enemy.

My family and I decided to help the local animal shelter by adopting two of their dogs. First came Frankie, who was 4-months at the time (hound mix) and then came Nacho (a pug mix) who was 1-2 years at the time. I never gave it a thought into buying health insurance until my local vet try to sell me one. When I read the brochure it didn't impress me much and I decided to do a google search. After much research and review at settled at TRUEPANION and what a wonderful match. Not only did it fit my budget but my needs. A couple of months later, our Frankie started limping and he was diagnosed with a torn knee ligament and had his first orthopedic surgery. A year later he had a luxating patella and another torn knee ligament on the opposite leg. What a journey and one that I couldn't have done myself as I was not only in panic mode every time but financially it would haven't been possible without TRUEPANION. Life happens and being parent is sure a learning curve. This year our pug-mixed was diagnosed with an enlarged heart and other digestive disorders and again TRUEPANION was there supporting us from day 1. As an animal guardian, it is my moral responsibility to take care of my dogs and by being vigilant about their diets, lifestyle, health screens, etc....that contribute to an overall wellness. I can't even imagine to put down a healthy and lovable animal because of money or worst for the mistakes one takes as an animal guardian (again the learning curve). My TRUEPANION experience has been stellar from friendly and supportive service over the phone (yes there has been times when I have called with a broken voice) to timely refunds. I wished my human insurance will work like TRUEPANION where the well-being of the pet is the priority while meeting the needs of the animal guardian. I am very thankful for every minute a TRUEPANION staff member has taken whether to take my call, fill out my form, process my refund check, or call to follow. But what I love the most about this relationship with TRUEPANION, is my ability to provide the best care to my two little angels and for that I will forever be grateful.