1
out of 5
POSTED: | BY: Disappointed
Trupanion cancellation nightmare
Trupanion is a nightmare to cancel. When you call to enroll anyone can help you with enrolling but to cancel you need a different type of "specialist" whom are always busy and unavailable. I called to cancel the day after enrolling because I changed my mind. And I was told a spcialist would call me back to help me cancel. No one ever called me. I continued to call them and on the 9th day finally got through to a specialist. Got an email confirmation for cancelling and to my surprise given less than 38 bucks less than want I paid to enroll. Yet their policy states that I'd get all of my money money if I canceled within 30 days and no claim. So they first made it difficult to cancel, NEVER returned my calls and then kept my money. WTF! Stay away. Worst scam ever. Glad I left as soon as I did.