Trupanion Canada | Pet Insurance Review

Premiums have continued to increase (started at $40/month), now 4 years later they are over $75/month. They say as soon as you hit your deductible they cover 90%, but that's for EVERY ailment. My Pug had to have surgery on her ear, but it wasn't covered even though she's had tremendous issues with her ears. They considered it different and so we had to pay the deductible AGAIN. She's now had to have two surgeries and neither was covered. I tried to cancel but was convinced to stay last year because we had already hit "all our deductibles" but they just returned our latest surgery claims as denied due to needing to pay another deductible. I have paid $3,000 in premiums plus thousands in vet bills they didn't cover. I wish I had self-insured, would have been cheaper!

I am not sure who all dealt with our claim but I think that it was Amanda ? Our puppy was hit by a car on Monday evening and of course the situation was very traumatic . We rushed her to Fraser valley emergency specialists ( who luckily dealt with Trupanion ). They took charge of all the details and invoices and got all the info from Trupanion. We were very unsure of what was going to happen as there is always that negative aspect to any insurance claim. We just wanted to say that this was handled extremely efficiently and speedily. Trupanion was amazing and we are ever so happy that we decided to trust them with our puppy's health insurance. I would recommend them without any doubt and have already done so. This is a very professional outfit ! Thank you very much from two very relieved puppy parents....she is on the mend after being in very good care Michael and Diane

Our dog had a full on grand mol seizure. We took him to the emergency vet who was almost positive it was epilepsy. But testing had to be done to be sure we weren't dealing with anything else. MRI, spinal tap, blood work, testing of the liver. He was at the hospital for 4 days. Thank you Trupanion because i didn't have to make a decision based on finances. The testing was VERY expensive for a disease that's very cheap to treat. If it wasn't for Trupanion, my husband and I may have had to make a difficult decision. I can't thank them enough.

I've had, so far, nothing but good things to say about Trupanion. I have recommended this company to everyone that have pets that would listen to me. I've posted openly on my FB feed praising Trupanion. See below: Original FB Post August 1, 2016 From time to time you just need to give a big fat shout out to a company that is ethical and have amazing staff and services. This is one of those times. The company is Trupanion Pet Insurance. If you have a pet then please, please, please… consider pet insurance and this company. My multiple claims for Stewie’s tummy problem was just approved and they will be reimbursing me 90% of most of his medical expenses, which as you may know if you had been reading my posts, ran into the thousands. Every person that I had contact with in this company (Trupanion ) was compassionate, understanding, efficient and amazing! I can’t say enough about them. Because of the last pet insurance company I dealt with, I had some serious stress and reservations especially when the bills started to pile up – what if they deny all my claims like the last company making some poor excuse that it was some sort of pre-existing condition? This was their standard excuse every time I tried to make a claim. Their premium increased every year. (if you want to know who they are PM me – but their initials are P.C. - they have since changed their name) I thought this may happen again but it didn’t with Trupanion. They were true to their word, they didn’t try to make excuses to deny my claims. I was informed by email or telephone calls of my claim’s status. Everything was seamless and transparent. Stewie is still not 100% yet but he seems to be on the mend and I’m not sure whatever that made him so ill will happen again but I’m less worried that if it does (I hope not) I can get as much care as I need for him. I know I sound like a commercial but I assure you, I’m not getting paid or discount to say these things. There are so many crappy companies out there that when I do find a good one they deserve not only my praise but also my sincere gratitude and recommendation!

Great customer support, fast return on the money I've spent, great coverage, I honestly can't thank you enough. I got pet insurance thinking I'd use it when our new puppy got old, little did I know I'd be depending on it to help keep her alive at only 6 months old. I don't know if she'd be here without you. 💕 Thank you