Trupanion Canada | Pet Insurance Review

4.8

out of 5

Number of reviews 25,888

Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. Trupanion was founded in Canada and provides bets-in-class coverage and is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1Based on a December, 2020 Trupanion study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. *Terms and conditions apply. Please view your sample policy for complete coverage details. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products.
5

out of 5

POSTED: | BY: Kate Frisby

I shopped around before choosing trupanion and I have found it to be the best of pet insurances.

I shopped around before choosing trupanion and I have found it to be the best of pet insurances. I have also had positive experiences with customer service any time I've had to contact the company.
5

out of 5

POSTED: | BY: Deborah Weinstein

I very rarely fill out these type of Surveys Reviews.

I very rarely fill out these type of Surveys, Reviews. But Justin was a Phenomenal Representative. He was VERY knowledgeable, really listened to my concerns, was EXTREMELY patient with me, .making sure I understood everything. He really helped me & took away a lot of my anxiety fear, as my Husband had always handled this previously so I had a lot of anxiety. He was very reassuring & took care of All my issues ..the ones he couldn't he assured me he would pass on to his Supervisor or the Dept that handled the Matter & promised he or his Supervisor would get back to me. He caring & compassion were evident & I his obvious knowledge gave me Confidence in him. I felt reassured. I wish more of your representatives were like Justin!! As I said, it is very Rare I take out the time to do Surveys, Reviews BUT JUST WAS SO HELPFUL & SO PATIENT!! ***On another note: I am VERY DISAPPOINTED in TRUPANION & find you look for every way NOT to pay me!! YOUR FEES GO UP EVERY YEAR & are WAY ABOVE OTHER INSURANCE COMPANIES, who my Friends do Not have to ARGUE WITH to get paid what is FAIR!! My babies Veterinarian had highly recommended you when I first got Bradley a little over 9 years ago, which is why I used you. Bradley & Marty's Veterinarian NO LONGER RECOMMENDS YOU!! I had both my Babies teeth done approx 3/17 & DESPITE Bradley & Marty's Veterinarian telling you exactly what went on you still REFUSED TO PAY 90% claiming when Marty had approx 17 teeth Pulled that a large portion was teeth cleaning therefore Preventative. Bradley & Marty!s Veterinarian had to argue for Bradley too at the same time 3/17...This was all after sending in High & Low Estimates...Both Bradley & Marty's Dr. (a Partner of a VERY Prestigious, Well known, Highly regarded VETERINARIAN HOSPITAL) & I were DISGUSTED/OUTRAGED. with the way my Claims were handled. YOU WERE VERY UNFAIR! Bradley & Marty's Veterinarian was NOT HAPPY. He spent HOURS on the Phone with you Explaining everything, to NO AVAIL & I heard other Clients of theirs had Similiar Negative experiences which is why Bradley & Marty's Veterinarian, His Partner, Dr's & Staff NO LONGER RECOMMEND YOU! I also know tgat other Pet Insurances give much Higher Discounts for SERVICE DOGS!) I am very disappointed to receive such a low Discount. Bradley & Marty are Both ADA REGISTERED SERVICE DOGS) Unfortunately bec Of Pre-existing Conditions & their age I am STUCK but I DO TELL ANYONE I KNOW NOT TO USE YOU!! (You can look up my horrible experience with you 3/2017 with Both Bradley & Marty.Weinstein.) Just an FYI..I belong to both Cavalier King Charles groups & Havanese Groups on FACEBOOK & people are Constantly asking What Pet Insurances people Recommend. I am NOT the only one who Advises people against using Trupanion!! Many other Clients of yours tell there clients NOT to use TRUPANION! Unfortunately I am stuck because of their age BUT I would NEVER RECOMMEND YOU & NEVER USE YOU AGAIN MYSELF!! I am NOT alone!! SAD BUT TRUE! ***Also as I said above Justin was wonderful but I have NOT have NOT had that experience with most of your Reps. Both Representatives & Supervisor's have been uncaring, Nasty, just wanting to get off the Phone, NOT CARING & NOT The least Helpful! Justin should be the way all of your Representatives & Supervisor's are NOT THE RARE EXCEPTION. I think a lot of both your Supervisors & Representative gave A LOT TO LEARN FROM JUSTIN! I wish he could be my Personal Representative when dealing with Trupanion. He was beyond helpful knowledgeable & caring! Very Truly Yours, Deborah S Weinstein. (516-724-7446) I am Owned by your Clients, 2 Amazing loving Service Dogs: Bradley & Marty Weinstein
5

out of 5

POSTED: | BY: Charlotte Carey

It's great insurance for peace of mind The service is helpful and friendly

It's great insurance for peace of mind, The service is helpful and friendly
5

out of 5

POSTED: | BY: Anna Clements

love things to be easy

love things to be easy,,,
5

out of 5

POSTED: | BY: Robert Winger

Trupanion - the clear choice.

Our beloved golden retriever Boudreaux has had cancer twice the last two years. Without trupanion we would have been faced with the decision of euthanization. Planes were handled extremely fast and efficiently. We tell all our friends that have pets if they should consider pet insurance and particularly with trupanion.

Monthly Cost

Monthly cost varies due to multiple factors including: species, breed, age at enrollment, gender, and postal code.

Coverage

One simple plan covers new injuries and illnesses, hereditary, congenital, and chronic conditions—once the deductible is met, Trupanion pays 90% of the remaining invoice. To view a full list of inclusions and exclusions, check out our sample policy here.

Payout Limits

Unlimited lifetime payouts on eligible conditions with no payout limits-ever.

Deductible

You can choose your deductible from $0 – $1000, in $5 increments, to fit your budget. Trupanion offers a lifetime, per condition deductible meaning that once the deductible is met for an eligible condition, you never have to meet it again. That condition is covered for life. This is great for chronic conditions that can span the entirety of a pet’s life such as allergies or cancer.

Age Limits

All pets under 14 years old can enroll. Once enrolled, pets stay insured regardless of age.

Waiting Period

Accidents: 5 days Illnesses: 30 days Other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like all pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! *Terms and conditions apply. Please view your sample policy for complete coverage details.  
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in the United States by American Pet Insurance Company and in Canada by Omega General Insurance Company  

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