5
out of 5
POSTED: | BY: Michelle
Prompt response to claims and great customer service
This is the second dog we have had covered in a Trupanion plan. Our 1st dog never had a claim until she was 13 years old. I didn't even know the process and if they would cover her surgery at a specialty hospital. I was pleasantly surprised with the coverage and the kindness of the customer service rep.
We adopted a young rescue dog in the fall last year and put her on the plan. The offerings are even more comprehensive and in keeping with the times. So we added a rider that would cover alternative treatments.
I didn't think we would be actually using the coverage for many years, but our playful 2 year old developed an issue with her eye. It is taking more time than we expected but the response to the claim submission is astounding. A recent claim was submitted by the vet office yesterday evening and I received a response by the time I woke up this morning with the outcome.
Thank you for the peace of mind.