Sonnet | Pet Insurance Review

There rates are good but it is impossible to save quote or get help from agent. I tried 3 days but system neither let me save or buy and agent was unable to help. Just wastage of time.

My home insurance renewal went up to over 140$/month, without notice due to being “close to water.(I live up a hill and 20 miles from the grand river) Ive had no claims before in my life. The change was on new years so I wasn't able to speak to anyone for 10 days. When I finally got a hold of them, I was told they had sent me an email about it 32 days prior to my renewal. I attempted to than cancel my policy then and there, but was told they could reduce my premiums for being a graduate of the colleges I went to. I hung up and my premiums went down 5$. I than received the email for notice they told me had already been sent. I called back and cancelled on the exact same date as “my renewal “. A few days after the date of cancellation, I get a email for 129$. saying its the money I owed for canceling a few days later... This company is ridiculous, if you want to keep your sanity go with another company.

This is second year of Sonnet Insurance and I am not sure there will be a third. I an very disappointed with on line service and not that fond of Sonnet customer service . Web site may be easy for some but I found it difficult to get the info I wanted. Explanations from CS reps not always considerate of customer over company needs.

If there was a 0 star they would get it I had house insurance through sonnet and unfortunately I had a fire that totally destroyed my house. Right from the beginning the claim was handled horribly. In the end they found a condition in the policy and denied me coverage. I’m left with a burnt house and the “ insurance “ I paid for left me in the cold no coverage at all. Not an insurance company it is a scam do not get sucked in like I did

As I spoke with Toboho around 9:30 pm on Tues 1/18 regarding the not-at-fault auto claim, he was only able to provide me with a Case # (not a Claim #) since I called after hour service. I was being told an Adjuster will contact me "within a business day". I sent an email after 4 pm on 01/19 to Help@Sonnet since I still haven't been contacted yet by an Adjuster, and I wasn't being advised that I might suppose should call the Claims dept. the time I made an initial call on that evening of 01/18 until I received a response by email from Iris @CustomerCare around 4:36 pm on Thursday, 01/20. I spoke to April from the Claim dept. around 4:42 pm on Thurs, 01/20. I was advised by her an Adjuster will contact & follow up with me about the claim; she also provided me with an actual Claim#. Still no response after the 8th day from the incident. I called back to the Claims dept. around 8:25 am on Wednesday, January 26th. Initially, I spoke with AnnMarie. She said she was sending an email to certain department(s) related to my claim while I was over the phone with her; she then put me on hold. I assumed she will get back on the phone; instead, I was being transferred to "Crawford & Company" without being notified by AnnMarie ahead of time; then the line got disconnected. I called right back & spoke to Sarah around 8:34 am. She informed me that she will send an email to an Escalations Team Manager. Again, still no response.   I called back to the Claims dept. & spoke to Anna around 8:06 am on Monday, Feb. 7th. The funny thing was she wasn't able to retrieve the call history or notes I spoke with her teammates at the same Claim dept. since 01/20. That's odd. The call got disconnected while she was putting me on hold (8:11-8:34 am EST) the time she explained to me she was trying to search for the reason why I wasn't being called back by the Adjuster. I called right back & spoke to Jeff from Claim dept. around 8:39 am EST. He informed me he escalated to his manager/Team Leader, Juliana Cacador after I informed him how many calls I made since 01/20, & he confirmed with me the company name of Adjuster, "Crawford & Company".  An adjuster from "Crawford & Company" finally reached out to me by phone in the afternoon on Wednesday, February 9th, just 2 days right after I spoke with Jeff. That was fast! I went thru the entire protocol (history of the incident, submitted all photos & other driver's info.) to the adjuster who also emailed me a list of body shops close to my home. I picked one of the body shops from the list right away, replied to the adjuster by email, contacted the shop on my own by email & dropped off my vehicle for a quick estimate on Thurs, February 10th. I received a response by email from that Adjuster @ 9:44 am EST on Fri, February 11th, "I will update the claim and wait for the pictures and estimate to be sent." Guess what? I wasn't able to reach out to the same adjuster afterward, even an Estimator of the shop wasn't able to get on hold with that adjuster after they sent an email to that adjuster (10:22 am EST, also on Friday, February 11th) regarding the confirmation of the estimate.  The estimator emailed me on February 17th that the parts were ready, but they weren't able to contact my insurance by email regarding my deductible. I did a bit of research & finally reached out to that adjuster's manager & the same adjuster by email on Fri, 02/25.   I haven't heard back from anyone of "Crawford & Company" at all but I received an email on Tues, March 1st from the Estimator that they finally were able to get in touch with the adjuster. It only took less than 3 days before I was able to pick up my vehicle from the shop after the repair work is done. Here is what I would like to say over this 1 month and 13 days of long wait experience: -I needed to speak with 5 different reps. from Claim dept. before an Adjuster finally reached me by phone. So, where's the disconnection happening in between the Claim dept. of Sonnet and from the Adjuster's side? - Customer Care is always excellent for years. They respond to me by email, at least. (That's why I gave 1 star for the Service. Reps. from the Claim dept. were nice over the phone, even I got disconnected twice.). However, I surely will face the same issue if I file a new claim again. Worst is, I am not the only customer who was facing the same bad experience! Tips:  1/ If any incident happens after 8 pm EST, don't even bother by wasting your time to call right away but call the next day during the day.  2/ Go to the local Collision centre to file a Collision report so you were able to be assigned a Collision Report # before you call Sonnet to file a new auto claim, if necessary. 3/ Lastly, and sadly, be mentally expect a long wait (maybe more than 3 months) before the Adjuster contact you for a follow-up call regarding the claim, especially during the busy (especially snowy) season. (Hope, not.)