Sonnet | Pet Insurance Review

What a crappy insurance company, if you’re looking for a company that you cannot reach, that will not call you back, and will hold a Zero cost claim on your policy affecting your future rates. Then jump on board and sign up with these guys! I reported an incident in a parking lot where I was backed into, I was gauged at being half at fault - FOR SOMEONE BACKING INTO ME! This was a zero damage “claim” as it’s worded and it now affects any good rate, I may be entitled to. Since they are leaving Alberta (good riddance) I need a special letter to say that there was in fact no damage and no real claim. I’ve called several times and I have been on hold a lot. Today, I sat on hold for just over 2 hours, someone picked up the call, and held it for just long enough enough for business hours to be OVER then disconnected me. Now I have to piss about and call back again “during business hours” and hopefully I’ll actually get a live person who may or may not help me. Additional you get a generic response that outlines everything you've already done. Thanks tips, for the not so helpful "generic" b.s response. These responses validate my comments above.

OLD- I hv been trying to get a hold of an agent from more than 1 hr and no one is picking up during business hrs. I am a new customer and need to get urgent changes done on my file for mortgage approval. UPDATED- chat works of done early. Not bad!

I am impressed with the rates at Sonnet and have had good experiences talking to customer service agents. I also appreciate the convenience of being able to make changes online at any time.

My experience getting an auto insurance in sonnet is amazingly good for I preferred a cheaper for a new driver and when I tried to get a quote for a car insurance and I get a good price not that cheaper but I think I can afford it. Hoping for a good and more reliable experience.

Very good service and love their layout and online app.