Sonnet | Pet Insurance Review

Several things made this great for me. First I got a group rate thru Tangerine, then I get 2% of that cost put into my savings account as it is a recurring payment (or will be!) and lastly and perhaps best the total cost is over $600.00 less expensive than my old coverage would have cost me!!! Amazing and so easy to do online, coverage is as good as and in some parts better than my old insurer.

The lady on the phone was patient attentive to my needs and solved the problem, thank you

Company charged me after the policy had expired. Feb 2024 they did not take the payment from my credit yet in my Sonnet account online it showed I did pay it. I called them 3 different times in the 12 months of the policy and they ensured me I was up to date. They renewed my policy on Sept 1st 2025 took this first payment out and three days later emailed me saying I had missed May's payment. I called and they acknowledge that I had paid that month and that my account was in good standing along with my online account showing I had made all payments . Then on Sept 17-2025 they charged me for Febuary's leaving me unable to pay other bills. After hours of conversations they refuse to compensate me for my due diligence in maintaining my account. I am in the process of finding new house Ins. and will have to cancel my credit card to ensure they don't have another claricial issue and withdrawal fund from my credit card, therefore spending more time updating payment methods with the numbers other companies that I use my credit card with, after I cancel my policy with them.

The online forms were easy and quick to fill out. The app instructions were easy. A really good experience!

Excellent price, cheapest quotes, easy to add on to quote, supper fast for online interfacing, and excellent & fast customer service for needing an agent.