Sonnet | Pet Insurance Review

This company has dragged their feet with my claim leading to a financial crisis for my family and causing a sale of my property that was arranged to be stalled indefinitely. The buyer has backed out now and I am in arrears another $2500 each week with the lender, which Sonnet knows about, while I am asked to provide irrelevant information 40 days after the claim all of am sudden. I paid for insurance to cover things like the fire that destroyed my garage but this company wants me to provide all the information about the sale that is now not even happening, and the mortgage documents for some reason. They finally respond to my emails after I submitted the extra information they demanded and still want more information. Now it is over 60 days since the claim. Why they would not have asked for this information back in December when I made the claim leads me to believe that Sonnet is stalling to keep the money in their pocket or incompetent. This trivial claim is simple and their insurance policy I have with them promised to cover incidents like this but it seems that now that's just want all this extra information about irrelevant matters to do with the sale of the property to put extra work on me and delay the claim further or they are desperately seeking some magical detail that will expose some loop hole where they will attempt to disqualify my claim. Otherwise, why do they need it. They have the incident reports, they have my statement, they have the results from a thorough investigation... Why do they need anything else, and why, if they really do need the extra demanded information do they ask for it so late in the claim when they know the delay is costing me thousands of dollars every week that they waste. Now, I've lost the sale and the lender has escalated their penalty fees so high that I now will not make a dime off any sale of my property and, in fact, will have tens of thousands of dollars to pay to sell my own property! Thanks for nothing Sonnet! Your petty delays have cost my family everything we had and more! All because you fail to process a straight forward trivial claim in a respectful manner and time frame. Just another example of rich profitable companies who talk you into, and contract you in to, believing that they will protect and support your needs if you pay them - but when the time comes they turn into just another adversarial threat to you and make things as difficult as possible.

Great service best insurance company ever 👌

When having difficulties the 2 customer service reps Vanessa and Ajivan were very friendly and helpful in helping to get to the end of the quote. It was using the Safari web browser that was causing the computer to freeze up and kick us out of the system.

Excellent service and very helpful

The sign up and purchasing of insurance was easy enough, I only rate 3 out of 5 stars because the Sonnet Shift app is faulty and annoying. The app takes time to "wake up" and record your driving, which leads to misleading scores and information about your driving. For example, my smooth driving score is frequently scored lower because the app takes a second to register I'm driving from a complete stop; I've been recorded to start driving at 28km/h so it docks score thinking I launched off my stop. Overall my issue with the insurance is the app, otherwise customer service is great, the help I've gotten is great and I'm happy with it so far.