Sonnet | Pet Insurance Review

It was very good experience

The Web site is very user friendly and if you need to talk to a representative, they are always professional and very knowledgable. I have my cars and home insured by them.

Been having a very hard time job wise and health wise they were very understanding about this very thankfull

This is the worst communication and exprerience I ever had with insurance company. I got numerous notifications that my policy will be automatically renewed. I knew I didn't want to have this insurance again and on March 2nd, I decided to cancel the policy in advance, so I won't be charged on April 1st again. My current policy was until April 1st 2024. So I go to my policy and there is a tiny calender asking when you want your policy to end. I think between April 1st and March 31st. I go for March 31st, as I have a new policy with another insurance company starting on April 1st. I choose March 31st, get an email that my policy will be cancelled (no date, nothing) but I am aware I chose March 31st, 2024. A few days later, I log in and see that I have no active policy. I spent 2 hours trying to get in touch with a customer service, they hang up on me, never called me back. Finally, I spoke to a girl, who made we wait about an hour to find out, that yes, they DO SEE that I chose March 31st 2024, but this feauture on the website doesn't work. So my policy was cancelled on March 2nd. WHY would you scam people like this? I was promised to be contacted with a sollution within 2 business days and no one ever got back to me. I called again today, asked for a girl I spoke with and they hang up again. If anything happened, I wouldn't even know that my insurance wasn't active.

Do not use this company. When you need help you will not be able to speak to anyone just automated virtual “assistance” I cancel my policy same day I realized they took a first and last payment and 5 mins later sent an email telling me my monthly payment amount had increased. …. It’s been 2 weeks and I’m still yet to get my refund back. I reached out to them about my refund and am still yet to get a response from anyone