Competitive pricing and flexible payment options
Wide range of coverages to protect your pet inside and out
Simple claims process
Award-winning customer care
Underwritten by Petline Insurance Company
5
out of 5
POSTED:
| BY: Andrew Cavanagh
So much easier to do everything online reasonable rates as well would highly recommend
So much easier doing things online reasonable rates and I would highly recommend
If I could rate this company zero stars, I would. They dropped us from our home insurance policy (due to changes in their underwriting policy, which now requires better credit than we have). We've been customers for I want to say 8 years, they won't provide a written reason as to why they dropped us from our policy so we are unable to get home insurance through any other insurance company so far, and we've been looking for someone to take us for weeks. The other insurance company's all need a reason. We now had to escalate the issue that the ombudsman to try and fix this. If you want a company who will drop you for literally no reason, when you've never missed a payment and never made a claim, and on top of it they know they're preventing you from securing new home insurance, sonnet is the company for you. As soon as we can we are moving our auto insurance to a new company because this one absolute is trash.
Reply to Sonnet:
We have already contacted your customer service and apparently the reason for dropping us is proprietary information (husband managed to get some more info out of them and what was proprietary was that they changed the credit rating required to have insurance through them. We've been paying monthly for years with no issue). You won't provide us with a written reason why other than it's proprietary information and that's stopping us from getting insurance. I don't understand what's so hard about providing a letter so we can get insurance through someone else but apparently it is.
Competitive pricing and flexible payment options
Wide range of coverages to protect your pet inside and out
Simple claims process
Award-winning customer care
Underwritten by Petline Insurance Company