Sonnet | Pet Insurance Review

I have been a Sonnet customer for the last four years. The online insurance quotation system, is easy to navigate, easy to edit your details, and then once you’ve established a policy, later as necessary, it is easy to change details such as your home address, phone numbers, contact info, etc. And if you ever need assistance from a live person, when you call into the toll-free number, there is minimal interaction with the recorded system, and you are connected to a live person in very short time. They are all willing to help you fix an issue and they are also very good at knowing how to navigate the online system whether you’re using a smart phone, tablet or your PC. They encourage you to do it online with them as they walk you through but they are also willing just to do it themselves if you prefer. But I’d like the fact that they can walk you through so that you learn if there is something a little bit more unusual. But just recently I had some questions and the agent Hanvi, was so good at looking into the system getting the information that I needed, explaining the charges and the timings of the charges and how the next payments going forward will be handled. It is never easy for a caller sometimes to call in when they’ve had some difficult difficulties with some payments, and it isn’t easy usually for a CALL CENTRE agent to work with sometimes a disgruntled or unhappy client, not that I was unhappy, but Hanvi had such a pleasant and calm voice, I am sure that a number of people would start to calm down working with her. She was very reassuring and made sure at the end of the call that I understood everything and if there was anything else that I needed she was willing to assist me with. Now we know that this is generally how all calls Centre employees are to handle incoming calls, but she did it like a pro and you could tell that she was engaged in my concerns and I wish her nothing but the best as she represented her company very well. I would recommend Sonnet to anyone willing to give applying online for your auto or home insurance and including your pet insurance needs. It’s so simple. I haven’t done the pet insurance because my pets are rather old and I can imagine the rates will be a little bit too high for my budget.

Thank you for your service I really appreciate it

I have been with sonnet and always plaesure talking to customer service and they were able to resolve any issues if you call them, Their pricing is very moderate and are reasonable for mid range customers who has multiple products

It's renewal time for our house insurance a quick call with q very nice and helpful agent answered all my questions in a quick and pleasant.

Clearly answered my question and provided the information requested.