Sonnet | Pet Insurance Review

Everything

If I could give zero stars I would! Think twice and run the other way is the advice I would give anyone and everyone about Sonnet Insurance. At first I felt impressed and loved their straightforward / transparent process. I felt hopeful that finally there could be a trustworthy insurance company (an oxymoron). Did not take too long to see their true colours. I wanted to switch my insurance to a new home I would be renting and found out they would not insure the new home as it came with a risk (due to a fire it had previously). I got no conversation about this, no attempt to help me figure out how to obtain insurance, or any care whatsoever. The answer was - we can't do anything to help you! The agent literally told me to go find another insurance company!! Exact words!!! His explanation was - it is a risk and we can't help you. He could not explain the risk or elaborate on it. I asked if the property is a "risk" then why would Sonnet not just put a higher premium on it and try to maintain my business. Rep glossed over and didn't even try to answer. His go to answer was that Sonnet can't help me. They wouldn't even try! I expressed how disappointed I was in them and even asked why they would not work with me on figuring this out - the rep did not care in the least. Ignored my attempts to discuss. So, I have found other insurance now and will soon be cancelling remaining insurance with Sonnet and will never glance their way again. Imagine what they would be like if you had a claim? Just terrible, terrible, terrible. There are SO many options, including Brokers who will help you find the right insurance and compare companies and policies for and with you. Don't be fooled by Sonnet's ease and user-friendly online functions. Make the effort to find the best you can. Sonnet is NOT it!

I had a billing issue, I called and it was sorted within a couple of minutes. Very helpful and kind. He listened to every question and answered each one.

Excellent support staff.

Sonnet has customer service! Either by phone or live chat, you can find someone to help you. Service is lacking so much these days, it's refreshing to have a problem or request fulfilled quickly and totally as requested. Today, a fellow named Dylan served me and did an excellent job for me. Also, I like that I can insure a property or make changes to my policies in an instant online by myself. So much better than some brokers..( Duliban Insce. ) who never call you back even though you've been their customer for 20+ years. Thanks.