Sonnet | Pet Insurance Review

2nd UPDATE. The lady I finally spoke with, said she would look into my complaint. Said complaint was the deletion of fully comprehensive insurance on one of my vehicles. It's not rocket science. I had two cars covered. One was fully covered. However, both became one policy number. And my BMW was put into a lesser policy unilaterally without my consent. This is after a letter for me Sonnet stating that they would no longer cover vehicles in my area. Well....... I am still waiting to hear from this lady or Dinner. Again... All I hear is crickets. Thanks for the response. It seems typical that apologies are directed to "contact" problems. With no reference to the unprofessional website or the missing BMW policy both in active or past policy listings. I have asked in several media sites for someone to contact me. Nothing has happened, and phone number supplied has had a busy signal for the past 3 days. The Sonnet website is a nightmare. -----------------------------------+ I have placed an inquiry by phone and on Facebook. I have two cars. a BMW and a Jaguar. Sonnets website has always been a problem and last winter I cancelled the fully comprehensive on the Jaguar because its not a winter car for me. Later, I noticed my rate had gone down, and shortly after received a notification that Sonnet would no longer cover my area (Calgary, Alberta Canada). About a fortnight ago, we had a huge hailstorm and both cars were damaged. I called in a claim on my BMW and told that I did not have fully comprehensive coverage. I went in to the website to find only the Jaguar listed and the BMW missing from the policies page. Its quite obvious that Sonnet has removed the BMW unilaterally without my permission. This is after their letter of intent stating that they would not be covering my area anymore, and their promise to honor my coverages until the end of my term. I doubt my one year of coverage had expired as the Jaguar is still covered, and they did not inform me otherwise. A reputable company would not have done this. Logic dictates that they manipulated my policies. I wrote a report on Facebook and advised to call a number 1844 766 3684 which rings "Busy" every time I call it. I also asked that a representative call me asap. "Crickets"

Great advisor super honest

I called to inquire about my home insurance renewal changes and the Customer Service Agent - Karim answered all my queries with patience and professionalism in English. He was kind and patient to explain the modifications of the water deductible coverage to me. I appreciated speaking with such a friendly and knowledgeable human being. Kudos! Lynn B (Montreal, Quebec)

Great response

Guys this is like the second review ive done for sonnet and this is the second review ive ever done in my life... But let me tell u, customer service here is always on point and understanding.. Caring and passionate people! Takes one phone call to resolve the issues u have.. Really.. Im serious. I know u dont see that anywhere.. But IF THERE IS ANY INSURANCE COMPANY U THINK THATS BETTER THAN THIS U ARE WRONG! lol but my own opinion you all are missing out if ur not on sonnet! LOVE THIS COMPANYYYYY!!!