Sonnet | Pet Insurance Review

Fast replies

Sonnet insurance provides accurate and fast service. Special thank you to Melissa -National Backoffice Advisor who provided a thorough explanation to my cancellation request. Excellent!

Stay away from Sonnet! I cancelled my policy with them in 2022 as I’d sold my property. They still charged me an annual fee in 2023. I called and found out they had not cancelled my account as I had been told. Because it was over the phone, I had no proof. I was assured again that the policy was cancelled and that I would not be billed. But if you can believe I was just charged in 2024. They told me I could go cancel online. But I can’t as i am living abroad and you can’t login to their website if you are outside of Canada. My bank has charged me $90 in NSF fees so far for their attempts to withdraw money. Sonnet refuses to refund me the policy payments. I was assured a few days ago that they would not make any more withdrawal attempts. But they just tried to withdraw again today and my bank can’t stop these withdrawals. It’s a nightmare. Stay away from them, I can’t imagine the stress they would cause if you actually made a claim! They steal money from you and the staff doesn’t know Sonnet’s policies so they mislead you and it will cost you! Also, Every time I emailed them with my complaint and requested getting my money refunded, they reply with an email that says they are so happy to help and all this “thank you for taking the time to email us”. Then they don’t ready your complaint. My complaint was that I couldn’t get a hold of them from abroad and I couldn’t login to my sonnet account abroad either. They responded to all my requests, above 10, telling me to call their 1-844 or to login for a secure chat. Both I couldn’t do from abroad. So they take my money and they claim to be an o lone company- but they aren’t available to communicate via email nor do they have any other way to communicate with those abroad. It’s criminal and they owe me over $1000 currently. Please don’t respond to me below with exclamation marks and insincere lines that are generic. It isn’t kind to take peoples money and then sarcastically or passive aggressively respond to a complaint below. Taking money from people affects their lives and isn’t to be taken lightly.

very fast to connect with customer service! all in all 5 star! very affordable insurance! wish you guys have a 24/7 hotline!! 🙏🔥

Very unimpressed with this company. I've had a rental insurance policy with them for 3 years and this year they send me an email saying they are not renewing my policy, no explanation or anything. I had numerous issues with them emailing me saying they couldn't take my payment and I had to update my account information within 3 days, even though nothing had changed with my bank account and there was always money in there. It happened at least 3 times within the last year. Even though prices look good it's not worth the hassle.