Sonnet | Pet Insurance Review

I have never had an issue and sonnet always helps me out

Having a very bad experience with Sonnet. My car was in an accident last Wednesday. I filed a claim online because I figured it would be easier for the company to call me when they had time than clogging up the help line. It is now Monday afternoon and I can't get ahold of the adjuster. I called in to customer care and was spoken to by a very rude woman. Terrible customer service. I am ALSO very surprised to see good reviews.

Andrew appeared very knowledgeable in answering all my questions and spoke very good english

I had a great experience with his company

Surprising to see great reviews. My vehicle was hit last weekend and the police determined it was 0% fault. 5 days later, after submitting a second claim, my claim was assigned to an adjuster who’s on vacation and my vehicle is still in a lot somewhere up north after the back up adjuster keeps saying it will be in my preferred shop today. I called the towing company and they are even worried the process is unusually taking longer than expected. Good for everyone else here, I guess my luck has ran out and I’m one of the consumers that is extremely disappointed. Response to Sonnet - Aug 19 2024 - Hi, I've called your team twice now and requested for management to address the issue last week, there's still no response. For the rest of the business day, if we don't receive any feedback, we will contact the ombudsman.