Sonnet | Pet Insurance Review

Really good prices, very competitive, super easy to navigate through the site/app. However the only thing I did not like is that unlike every other insurance company, they ask you about your past claims AFTER they give you your quote, just before you're ready to enter your credit card number. Had I known the actual price, I possibly would've reconsidered...

Great service. Prompt responses to a very user friendly online system. Easy to use once you get the hang of it. Very pleased so far.

Easy to deal with.

Follow-up to "Appalling Service" review Jan. 2, 2025 It is now 2 weeks after my original post. Since then, the experience has somehow been even worse: 1. I contacted a broker on Jan. 2, 2025 to ask why I continued to show a missed payment even though the correct credit card information was on file, and attempt to resolve this issue in good faith. I was told that I had received a registered mail notice informing me of a pending cancellation of my policy – which was untrue – I had received no notice of pending cancellation via mail 2. I made a one-time payment to clear the balance and was told that the case would be escalated for review to reinstate my account. I was told that it would take 2-3 business day and that I should monitor my email for updates. 3. After not receiving any updates for 7 business days, I contacted a broker again on Jan. 13, 2025 and was told by a broker that my policy had been reinstated and that it would take 1-2 business days for this to be reflected in my online account. Nothing was done. 4. I received an auto-generated email the evening of January 15, 2025 notifying me that my policy had been cancelled. 5. After following the escalation process outlined by Sonnet on their website without any response, I escalated to the Office of the Ombudsperson who are specifically mandated to ensure fair treatment of customers and adherence to company policies. Instead of taking the escalation seriously, I received a message saying that the needed to check to ensure that the correct escalation process had been followed up to this point. It's incredible to me that the organization within Sonnet who is paid to protect the customer doesn't even care about the customer! 7. My next course of action will be to file a complaint with the General Insurance OmbudService. Who is going to hold Sonnet accountable??

EXTREMELY easy to get an online quote and customize the policy. It also helped with the experience saving a whopping 80% on our home insurance and 30% on our auto insurance with EXACTLY the same coverages!! And they are rock solid being part of Definity Financial (Economical Insurance). We are happy bordering on ecstatic!!