Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,160

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Edgar Whitener

Great Service

I filed my claim and had it processed in two days!! I could not be more pleased with the customer service I am receiving from this company and it surely is helping to pay the bills on our pup!!
Read more on Trustpilot
5

out of 5

POSTED: | BY: Sandy Marcheski

Love Pets Best

Claims paid very quickly Friendly and helpful customer service Great app that makes submitting a claim very easy
Read more on Trustpilot
5

out of 5

POSTED: | BY: Tina Balestra

Excellent Reimbursement Like Promised…

Never had pet insurance before but after the expense of our last dog we decided to get it for our new dog. Had to take our pup to the hospital for some GI bug, $1450. Wasn’t counting on getting much back of our 90% reimbursement once seeing some reviews. To our surprise we got reimbursed $1138 and it only took about 3 weeks. I’m still in shock that they did not make an excuse not to pay. Very happy with customer service & Pets Best insurance has lived up to its promise! Thank You
Read more on Trustpilot
5

out of 5

POSTED: | BY: Jean Rasey

I’ve never had pet insurance before, but I’m so glad I have it now.

I’ve never had pet insurance before, yet after adopting my little Maltipoo puppy, I decided to get it. After researching a lot of insurance companies, I chose Pets Best. It was highly rated, and has many options that can easily be tailored to your pet. They are always available and very nice and professional. I feel secure having my puppy insured with Pets Best.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Barbara Mayo

Claims paid in a timely manner and good…

Claims paid in a timely manner and good customer service I used this company for many years Staff is very professional
Read more on Trustpilot
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review