Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,160

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Nanette

Such a stressful event but because of Petsbest, we didn't end up with financial stress on top of it all!

Super easy to upload receipts. It was a large reimbursement so they quickly contacted the vet for the additional that they needed, (likely to verify the charges) and the reimbursement was prompt. I had already recommended petsbest to others but I'm definitely now even more of a proponent of pet insurance! Our baby went from complete paralysis to taking walks in under 3 weeks! Unfortunately in our area, it was quite the stressful feat to find an emergency center that had room for her but finally did and she required emergency back surgery. At least, because if petsbest, we didn't have the financial stress on top of it all.
5

out of 5

POSTED: | BY: Laura Hill

Pet's Best was fast and very helpful

Pet's Best was fast and very helpful. We appreciate their help.
5

out of 5

POSTED: | BY: Ирина Жебрак

We are using this pet insurance company…

We are using this pet insurance company for more than 2 years. During this time our dog visited emergency room. So we get bigger part our money back after paying deductible. And they respond quickly
1

out of 5

POSTED: | BY: AB

Horrible experience with the insurance…

Horrible experience with the insurance claims department. I had to call 5-6 times and it took more than 2 months to get my claim approved despite providing all the documents needed. They closed my case 2 times without telling me exactly which document they were missing and upon call backs kept promising for a speedy reslution that never happened. Will not renew and never go back to this insurance company.
5

out of 5

POSTED: | BY: Rosie Schilleman Cooley

Great service

this is the best Pet care insurance. Best choice I could have made for my then puppy. I have been with Pet's Best for 10 + years. Thank you

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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