Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,162

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Rod

I am a very unhappy customer whose…

I am a very unhappy customer whose stuck in a bad situation. I switched from another company to PetsBest; little did I know that a vet dermatologist said our dog MAY have a luxating patella. When surgery was required about 1 year later, I was told that this was now a PRE-EXISTING CONDITION. So…my dog had surgery, I’m out $2500 and they won’t cover it. I will never be a happy customer. I’m a stuck one because if I change to another company, I end up starting the pre existing clock again. I’m frustrated and feel cheated. Would I get PetsBest again? I don’t think so. One additional point after hearing PetsBest reply: I had a previous policy prior to this one and had gone through the torment of “pre existing condition” with our dog and had a very lengthy conversation when I took this policy to try to avoid a repeat. I feel I was misled because I couldn’t have been any clearer. I get an “I’m sorry the person didn’t provide correct or complete information.” But this doesn’t get me reimbursement for the $3000 medical bill. I’ve appealed it and got the same denial. It’s not right.
5

out of 5

POSTED: | BY: Marcy Lopes

Quicker payment

Claim paid in one week which is a big improvement from past few claims made.
5

out of 5

POSTED: | BY: customer

We appreciate the continued support…

We appreciate the continued support received from Pet's Best for our Gibbs. It's one less thing we have to worry about...and we are grateful for that.
5

out of 5

POSTED: | BY: Patty Sokol

My experience with PetsBest has been…

My experience with PetsBest has been great. My claims are paying on time when I called they answer all My questions or concerns.
5

out of 5

POSTED: | BY: Ronald H

Pets Best is Great

Pets Best is Great! easy to file claims, very quick response times and very fair in there coverage. pets Best gives us a great sense of security regarding our pets health.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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