Pets Best | Pet Insurance Review

Since day one of purchasing Pets Best for Zoey it has been an easy no hassle process. I submit my claims online and they are processed and paid very promptly.

The cost of medical care in the last two years of my sweet dog's life was around $10,000. When I brought home my new baby, I decided that it could make sense to purchase health care coverage for him to offset the big expenses that can occur throughout his life. I knew my baby would grow to around 3.5 pounds, so accidents can happen when they are so tiny. I purchased a Pets Best policy after reviewing it very carefully. Well, my baby was playing one day and his kneecap dislocated. This required an ER visit, and ultimately surgery. I found a board certified orthopedic surgeon and trusted his recommendation. He had a successful surgery. Based on a few negative reviews, I wasn't sure that PB would reimburse me as per the agreement, but they absolutely did. Staff were VERY nice to speak with, seemed concerned about my dog, and they processed my claim in 2-3 weeks which I consider timely. The EOB was easy to understand and consistent with the policy I purchased. It's VERY important that you review the details of your policy so you know exactly what you are purchasing. This avoids any disappointment when you do have a claim. You must understand the deductible, the co-pay, and any excluded expenses.

Pets Best is very easy to work with. Their turn around time on claims is very reasonable and once my deductible has been met for the year I have had no issues getting my claims paid at the maximum amount. My most recent experience they paid 90% of my $700 surgery my puppy had to have to repair an ear hematoma that non-surgical options were not fixing.

The response for my claim was quick and efficient. It was easy to understand and it arrived quickly.

My claim was processed so quickly and I was reimbursed well over what I anticipated! I would highly recommend