Pets Best | Pet Insurance Review

There is zero reason why my claims should have ever been denied in the first place. I had to go through hell and have been put on financial strain because someone on your team changed her diagnosis from “unknown illness” to “intestinal parasites” when she was NOT hospitalized due to intestinal parasites. Your staff who decided their own diagnosis of my dog are not her vets, so there is no way they could make that determination. She was seen by specialists and they are the best vets in the field, so your team of technicians are no where near as qualified as the specialists are to diagnosis my dog against what the specialists diagnosed. The first agent I talked to on the phone after the denial was not helpful at all and even gave me incorrect information, delaying my appeal further. The next person I talked to was helpful and heard my concerns, said she would have a supervisor call me back or she would call me back to discuss my concerns but no one called me. Also, your company advertises “direct pay to vets” but it’s not direct pay. It’s reimbursement to a vet after a approval process which no vet would EVER agree to “maybe be paid” weeks after the bill was sent. That is false advertising, which is illegal and is a lawsuit waiting to happen. The ONLY reason I am giving 2 stars is because my appeal was approved. However, I shouldn’t have had to go through all of this. I selected this insurance company after hours of research, trusted you all to support me when I’d need it, and I’ve been faced with deceit and lies. I’m hoping things improve so I don’t have to change insurance plans, so I’m giving you all one more chance. I know I’m just one person out of thousands that you all have plans with, so me leaving doesn’t hurt your business but I hope you at least listen to these concerns and don’t do what you did to me to anyone else.

First time using Pets Best. It was easy to use the app and upload my info. The turn around was very quick. I am very happy!

Easy submission for claim and claim processing was super fast..

If the problems your pet is presenting with are found out to be from congenital issues you can kiss the several thousand goodbye that you just spent to find that out. But even worse than that, if you have an insurance company that is unresponsive after the claim is denied, runs when you want to discuss it and doesn't respond to requests to be heard, then you must have Pets Best. Be smart and avoid them; go with another company. Your pet and you deserve a more effective partner in your pet's health.

It began when they started denying reimbursement for claims that were clearly covered by my policy. But now it’s worse: they sent me a $260 check that bounced! Citibank is charging me penalty for depositing a check that was unpaid!!! These people are thieves!