Pets Best | Pet Insurance Review

I like pets best it takes a month to 42 days for pets best to let you know if approve or denied for accident. However, what i dont like is if you had accident only policy and pet had a minor injury like a scratch or bite wound that could heal in like less than 2 weeks. If you decide add illness how you know if they will cover any illness. Then they say they can deny the illness say its preexisting but it depends on case. I mean thats stupid so how do i know if any illness will be covered at all in future. My cat is pretty healthy and vet says cat healed pretty good from scratch and you cant see it. Also bite wound was gone. I mean if you take action right away with accident a cat can heal if its so minor. I dont understand if you want to add illness why do they say previous injury are not covered when covered under accident. So basically if add illness its like you aint sure. I swear if my cat in future ever gets sick and they dont cover. I am go drop pets best and i will tell everyone about them. If they approve then maybe ill tell people they are ok. I mean accident they are good but illness im afraid. It is a 14 day waiting period for illness. I think my accident starts next day because i change my policy. I really think if you update the policy to illness they should not count injury they cover against you if you add illness. I mean they are get more money. They should be happy about that and somehow be able update policy without cancel it.

Getting reimbursed was simple and painless.

This was a simple claim but I never expected it to be resolved and approved in less than48 hours! Thank you!

The response times for Pets Best are horrible. You won't hear back for 2-3 months but you'll receive multiple emails that "they're still on it." Only to wait for them to say your insurance does not cover the "routine care" that is actually NOT routine.

I don't have experience with other pet insurance companies. We've used Pets Best for several years now for our dog; since it was recommended by my union. We have always had very good experiences with them. The website is easy to navigate and understand. We picked a plan we liked and could afford knowing what was covered and what wasn't. We submit bills for reimbursement through the website and have never had a problem. And Pets Best even emails an apology if they don't respond quickly to a submission! Who else does that?!