Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,152

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
3

out of 5

POSTED: | BY: Mariellen Durso

Coverage for hospice services

Recently called regarding coverage for hospice services under my policy. The response to my questions was vague and inconclusive. This was not helpful in deciding the best course of clinical treatment for my dog.
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1

out of 5

POSTED: | BY: Shelly Poling

SCAM!!!!!!!!!!!!

I adopted a puppy from a rescue. She just turned 1 years old and recently started to have allergies. I submitted my claim and they refused it. They kept asking for medical records. I gave them mine from my vet and from the rescue's vet. They rejected them and said its not enough. What do you want for a 1 year old pup?! DO NOT WASTE YOUR MONEY! I WASTED SO MUCH MONEY ON THIS COMPANY TO JUST GET REJECTED!
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3

out of 5

POSTED: | BY: David Ray

Claim processing

The claim processing was a little excessive. I filed the claim 6/27/23 and was told after 15 days we can request expedited process which was not true. Called back after 16 days and was advised claim rep is working and I would have to wait in additional 19 days to request expedited processing. although customer service was really easy to talk to some of the information provided it was inconsistent. This is only the second claim I have filed since starting my policy in 2021. The first claim was handled within 10 days. I have received my EOB, but reimbursement is still pending. overall I am happy with PetsBest but this claim process was a little frustrating. if anyone is in the market for great coverage, this is the company to look for.
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5

out of 5

POSTED: | BY: Vin Mistretta

Pets Best is second to none

Pets Best is second to none! My experience has been great. From the price of the policy to ease of submitting claims to the quick turn around of getting my claims processed. On behalf of me and my dog Thank You Pets Best Health Insurance!!!! ? is why use anybody else???
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5

out of 5

POSTED: | BY: Frank S

Great Company 5 Stars

We have had Pets Best Insurance for our Lilbit for six years. We have always had a good experience. When we had a claim, the process was easy and timely.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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