Pets Best | Pet Insurance Review

Pretty much seems like everything I submit is denied. Very frustrating when I'm spending $1200 a year.

Seems PetsBest will do everything they can, including over-riding vet documentation, NOT to pay on a claim.

I got my insurance last year when I got my puppy thinking it was going to be looking out for her and have her set up for anything that was to come our way. First time making a claim I was denied (okay cool) but I was given a "see benefits" instead a reason? You can't give me a short reason? I file a claim and it takes months, with only a single email here and there saying "sorry for the inconvenience" you can't communicate what's taking so long? High volume/high claimes/the weather etc something other than sorry? I've made 4 different claims and I have yet to see a check that was made out to me. There is zero incentive for being a member. You just pay 65 bucks for the "best" insurance and it's a complete waste of my money,time and efforts. Good luck trying to speak to a human you'll be on the phone forever and thet will just tell you to "see your benefits" than have it explained to you. Look I get it I can see my benefits but I would like it explained further by someone who is knowledgeable in the insurance industry but I just have to figure it out on my own.

Submitted a claim. My receipt from the vet showed the procedure information and was marked paid in full, $384, at time of service and stated $0 balance. Uploading etc went fine, the website wasn’t bad. But the insurance ended up useless. I feel like they weren’t even trying to read the document submitted and just rushing through denials. I submitted the receipt and paperwork following all instructions on 11/14/23. I only tried to get reimbursed $70 of the $384 because of the deductible and some things weren’t likely going to be covered. Later I got a message that they denied reimbursing the $70 because the receipt wasn’t showing I paid it in full even though it clearly did. My vet was baffled why they weren’t accepting it. By the time I got the notice, could get back to the vet and get the receipt re-done on my time off from work, before I could resubmit it, they closed the claim on 12/06 and told me to restart the process if I wanted to try again. Now I’ve paid nearly $500 in premiums plus nearly $400 in vet bills, and never received any reimbursement, wasted my time, and wasted my vets time. Instead, someone recommended that I start a little savings account for future needs. Sent that premium to my own savings account each month and not deal with wasted time, paperwork, and unreasonable denials.

Reliable, fair, good value.