Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,664

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Kristin Huber

I work in the vet med field and deal…

I work in the vet med field and deal with many insurance companies. I am satisfied with the communication I receive from PB especially compared to other companies that will not keep policy holders in the know with what is going on with their claims. Great coverage for the cost and they don’t try to skirt away from their responsibility as the insurance company. Too often I see people being denied for claims for absurd reasons from other companies. We ALWAYS recommend Pets Best to our clients and hope they have as much success with them as we do!
5

out of 5

POSTED: | BY: Cindy Frebe

Max’s email reaction

I was frustrated when I called regarding a response for a claim I submitted and she listened, understood and explained the situation. She then updated my information and all was solved. Thank you for you patience and understanding.
5

out of 5

POSTED: | BY: Nick

A great choice in pet insurance

Pets Best followed the contract we had with them to the letter and handled the claim quickly and professionally. We are very pleased with Pets Best.
3

out of 5

POSTED: | BY: Kali

It is helpful..... i think

I have a wellness plan along with illness and injury coverage. So I am supposed to be reimbursed for 90% of illness and injury after deductible and 100% up to an amount I picked at the beginning of the policy. I have been to two vet visits for ear infections and one different location vet visit for worms. I have sent in all the detailed receipts I received from vet offices but the insurance company has asked for more information all 3 times and says they have reached out to the vet offices but the vet offices do not respond back. So essentially I haven't been reimbursed for anything other than wellness & prevention. I should probably check into other companies.
5

out of 5

POSTED: | BY: Alessandro Colantuono

I made the best decision by choosing…

I made the best decision by choosing PetBest insurance. I feel lucky to have used it a couple of times, but I'm always grateful for their prompt support whenever I need it. Thank you so much for being there for me. Regarding this experience, it was the same as always. It was Wonderful!!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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