Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,664

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: customer

Has the best combination of coverage…

Has the best combination of coverage and premium. Claims submitted have been accepted and paid promptly. One misunderstanding initially was cleared up easily with one phone call.
Read more on Trustpilot
1

out of 5

POSTED: | BY: Disappointed customer

What a Rip-Off Pets Best Insurance is!

Pets Best Insurance for my dog - Had this insurance for 1 year and it is due for renewal. The rate is $10 more per month - now up to $45.45 per month. We have not even used it at all in the past year. When I went and did a new search to buy from another company, Pets Best pops up 1st with a quote of 31.00 per month - for the same coverage I have now ( but even less than I was paying every month for the past year - go figure!). When I called to speak with the company about this, I was given the "run around" - This is nothing more than a bait & switch approach -because each year as pet ages you run risk of paying more if you were to start with a new company. Only thing is, I can pay less right now - with my pet being a year older - as compared to keeping the plan with Pets Best. Don't bother with them - and their customer service is awful.
Read more on Trustpilot
1

out of 5

POSTED: | BY: Lashauna Tatum

Takes to long

Turn around times for claims to be paid take too long. Considering changing to diff company
Read more on Trustpilot
1

out of 5

POSTED: | BY: Jarryd Widhalm

This company is a fraud and a joke

This company is a fraud and a joke. They will take your money but will not pay out on claims. The customer service agent hung up on me. They are only good for taking your money. This company should be sued for defrauding their clients. Do not use this company. My claim got rejected from Dec 31 because of a vet visit on Nov 10 and they said it was a pre existing condition. I do not need to deal with this. Absolute sham of a company.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Trish

Easy

It was very easy to submit a claim and though the reimbursement was a bit on the slow side, it was within 30 days, which didn't bother me. The EOB was clear and easy to understand, but I did have to go and look at my policy because I didn't remember what my deductible or percentage covered amount was. After reading many horror stories online about pet insurance's that refused to pay for instances that one would assume would be covered, I was happy to receive reimbursement without a problem. I'll be interested in seeing if my premiums go up after this.
Read more on Trustpilot
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review