Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,945

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Josh

Continuous, excellent service!

We have been with Pets Best for over 5 years. The whole team at Pets Best has been great over the years. I always appreciate the good communication on the claims status, along with the line by line, very clear explanations of coverages and reimbursements. You all are doing something right! I absolutely and fully recommend to anyone who is Insurance searching. Well done, PetsBest!
5

out of 5

VETERINARIAN: Animal Alley Veterinary Hospital

POSTED: | BY: Emily

Quick and easy claims

My dog ate a sock and had a bowel obstruction so after a night of her vomiting we took her to the vet. I was at ease knowing that this incident would be covered by insurance and we could afford to do the best for Jewel. The process was fast and easy. I just took a picture of the receipt and uploaded it. We quickly got a response and the claim went through fast! I recommend PetsBest to everyone! Mainly as Jewel ages I have had to use it more and I know she will be around longer because we are able to afford her care!
5

out of 5

VETERINARIAN: Lake Geneva Veterinary Clinic

POSTED: | BY: B.

A Distressing Story with a Happy Ending

We signed up our English Bulldog Vic with Pets Best more than a year ago when we took Vic home. He is a very happy dog with a gentle disposition. During his second annual PE this year, we reported to Vic's vet that he has been limping with both his hind legs, and more so with the left leg. The tests showed that Vic had torn ligaments on both his behind knees, and that an ACL surgery was needed right away before his condition worsens and becomes more painful. In early May, Vic had his ACL surgery, and it has been very comforting to us to see Vic's progress since his surgery, and how much the surgery has helped him be more active and a happy dog again! Now, we are mindful that ACL surgeries are very expensive, and so we were anxious about how much of our total expenses would be reimbursed to us. It took about a month for Pets Best to process our claim (we understood d that Vic's condition is not an ordinary one, so we did not mind the wait). The happy ending to this story is that Pets Best covered nearly all of Vic's surgery + hospitalization! Pets Best truly lives up to its name! If you are looking for a health insurance for your pets, PETS BEST is th way to go!
5

out of 5

POSTED: | BY: Daniel Wotman

Pets Best is one of the best insurance companies

Pets Best is one of the best insurance companies I have ever worked with. They paid 99% of the claims we submitted for our beautiful 13 years old Standard Poodle Charlie who just passed away last week. Pets Best was with us every step of the way for Charlies's care. Charlie was found by the Vet to have anal gland cancer at 8 and had to have it surgically removed. Again, Pets Best was there and covered the expensive surgery and care. Their payments were prompt. Their premiums were fair. I wish they had insurance companies like this for humans.
Read more on Trustpilot
1

out of 5

POSTED: | BY: Angelica Pelayo

They wouldn’t approve a wellness claim…

They wouldn’t approve a wellness claim because the receipt also included a toy I bought my dog. I was not asking them to pay for the $3 toy in fact the visit summary showed exactly what the itemized vaccines were.
Read more on Trustpilot
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review