Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,162

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Michael Friedman

Outstanding Company

Have used Pets Best over seven years. Pets Best is outstanding at processing claims and making timely payments. The whole process is extremely easy. Never had a claim issue. Pets Best offers competitive plans and is price competitive. Highly recommend the company.
5

out of 5

POSTED: | BY: John Pittman

Great pet insurance

PET Best handle my claim really fast I would recommend them and give them A five star rating
5

out of 5

VETERINARIAN: Canyon Road Veterinary Hospital

POSTED: | BY: Lauri Meeks

I love Pets Best!

"All of my wellness claims for all four of my pets have been so easy - and made me feel like adding that benefit was completely worthwhile. Fast and easy submission process, processing time is quick and payment so easy with bank transfer option! Hoping my illness claims that are pending go as well!"
5

out of 5

POSTED: | BY: C M

Petsbest for our Airedale Terrier!

Our Airedale Terrier is now 5 years old and we've had her covered by PetsBest since she was 2 or 3 months old. Even though the premiums are increasing as her age increases, we are still far ahead in reimbursements than premiums. Petsbest covers what they say they cover and processes claims within a reasonable amount of time. Most claims are process within 1 or 2 weeks, occasionally we've had it take 3 or 4 weeks to process, usually larger ones. Our first claim was at around 18 months old when we thought she might have hip dysplasia, and it took quite a bit of radiology and a few different doctors to figure it out. Thankfully she was found to be clear of hip issues, but we didn't hesitate to "pull out all the stops" to get her checked out. A couple of years ago we were chasing some digestive issues, and again, we didn't hesitate to agree to do a stomach scope plus some extra blood work because we knew our out of pocket costs would be limited. She recently has developed environmental allergies that require allergy shots every 6-8 weeks or so, and these shots are covered (after deductible). Also, occasional medications, diagnostic labs, etc. Even with my $1,000 annual deductible, I know my out of pocket illness/accident costs won't exceed that amount. Petsbest has been great so far!"
5

out of 5

POSTED: | BY: Dr. Adrienne C. Morton

Responsive customer service

Responsive customer service, quick turn around for claims.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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