Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,945

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Pet Care Center

POSTED: | BY: Melina

Pets Best is the best

When my dog had pancreatitis and GI surgery in the same two week span, I wasn't stressed because Pets Best makes the claim process incredibly easy. I submitted my invoices on the app (took all of 5 minutes) and was notified about my claims within two weeks. After meeting my deductible, Pets Best handled exactly what my plan stated they would. They have NEVER tried to fight me or short me. Highly recommend.
5

out of 5

POSTED: | BY: Pat

Our Service from Pets Best is Exemplary

We have had an excellent experience with Pets Best insurance since joining. Our beloved kitty Dexter got very ill last August, and the company was great at promptly replying to and paying nearly every claim we made, allowing us to be able to provide him with the best care possible. He died on May 29th, which was nearly a year longer than we'd thought he'd be with us, and again, Pets Best helping us to afford his medication gave us that extra time. We made a claim to help pay for the expenses around his death, not realizing they didn't pay for such things (many companies do) but they were kind and sent condolences when telling us it was denied, and they also cancelled his policy for us - luckily, as we were a mess and grieving and would have forgotten. We are absolutely satisfied overall with Pets Best, which is the best pet insurance company we've ever dealt with. We recommend it highly.
5

out of 5

POSTED: | BY: Sheila

Great Service!

I have been a customer of pets best for several years. Their claims process is super easy. I have one pup that has allergies and tends to get ear infections quite a bit so I see the vet for these issues on a normal basis. The claims process is as simple as taking a picture of my invoice/documentation and uploading it, clicking on the right circle for a diagnosis and hitting submit. The claim doesn't typically take long to be reviewed and paid. My last submission was reviewed the same day with a decision and I received a direct deposit a few days later. Great customer service!
5

out of 5

POSTED: | BY: Michelle

Easy claims process

Claims are paid quickly as long as all the paper required is submitted
5

out of 5

VETERINARIAN: Vetco

POSTED: | BY: Jessica

PETSBEST IS THE GREATEST

PetsBest is such a good insurance. The customer service that they give is outstanding. The online system is easy to use and to understand and the response time is great. Not only that, they keep you informed up until your payment has been put into your bank. The best insurance I have ever come along for my pups!!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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