5
out of 5
POSTED: | BY: Wendy Booth
It's very easy to submit a claim
It's very easy to submit a claim. They paid my claim very quickly.
Read more on Trustpilot
4.9
out of 5
Number of reviews 14,603
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
VETERINARIAN: BluePearl Pet Hospital
POSTED: | BY: Dawn
Easy to File
I submitted my invoices doctor's notes and test results very easily on my home computer. It took about 30 days to get paid for the claim. I was not notified by email but by a letter with the explanation of benefits attached for each charge. I found it very easy to do and I was satisfied with the amount of the claim that was paid.
5
out of 5
POSTED: | BY: Connie Jeffus
I recommend Pets Best Insurance
I've had Pets Best Health Insurance for about 10 years. I recently filed my first claim for my 4 year old Boston Terrier who somehow got a corneal ulcer, unknown how. Took her to the ER and her follow-ups, then sent the claims in. Very easy process. I met the deductible with that expense and was reimbursed in about 4 weeks for the remainder of the bill.
1
out of 5
VETERINARIAN: Arnold Pet Clinic
POSTED: | BY: christi
rejected not one but two of my claims citing "small print" .
I have been with this company for many pets . I have been with this company with my current girl for 7 years. I do not turn many claims in and understand the process and terms. the outlandish citings they gave for the last 1/ cracked tooth had to be extracted. they did not cover it because, I DIDNT HAVE MY DOGS TEETH CLEANED UNDER ANESTHESIA THE FIRST THREE YEARS OF HER LIFE. That is insane. the vet couldnt even believe it and has never heard that before.
the second claim, was that my dog was acting very strange after a severe thunderstorm in the mountains. she wasnt eating going on two days. not interested in anything. DENIED THAT CLAIM WITH NO EXPLAINATION. I guess mental health (if that is what it was ) is not a thing with pets. THIS COMPANY HAS RAISED RATES AND STARTED DENYING LEGITAMATE CLAIMS. I AM SORRY I EVER REFERRED MY FRIENDS TO THEM.
5
out of 5
POSTED: | BY: Matt
Claim
Filing a claim could not have been any easier, and Pets Best lived up to their end of the agreement. I was kept informed of the status of my claim the entire time.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Disclosures
Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.