Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,603

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Stacy

Pets Best-is the Best

Pets Best, has been the best decision ever for peace of mind for our dogs. When my older dog went ill and had to be in vet every week, having the coverage saved us - we didnt have to worry about cost, we put our energy and focus on our pup. The price for good coverage is not bad and the customer service is amazing - you can talk to an actual person in minutes!! Also the portal make it sooo easy to submit a claim and the payments are fast too. Cannot recomend PetsBest enought.
1

out of 5

POSTED: | BY: Michelle

The price of premiums keeps going up…

The price of premiums keeps going up and yet the amount of reimbursement is down. I waited almost 3 weeks to find out that basically none of my pets yearly checkup was covered. I think it’s time to look into other providers.
5

out of 5

POSTED: | BY: Nadine

Easy and Quick Claims + Excellent Customer Service

Pet’s Best really took care of me with my previous two senior dogs, which is why I am a returning customer after adopting two kittens. The claims process is easy, painless, and quick. Customer service support is always exceptional. Highly recommend!
5

out of 5

VETERINARIAN: My Pets Vet

POSTED: | BY: Stan

Excellent Pet Insurance company

Pets Best paid our bills promptly helping us to concentrate on trying to get our dog back to being healthy and eliminating the stress of having to pay the Drs. bills. I 100% recommend Pets Best, in addition, I adv used my daughter who now has both her dogs insured by Pets Best. I will continue to suggest to anyone who owns a pet to be insured by PETS BEST.
5

out of 5

VETERINARIAN: Southeast Veterinary Neurology

POSTED: | BY: Luz

New opportunity for abuse dog

We rescued Cupcake after years of abuse; the first year she showed no problems, but overnight she stopped moving. We were fortunate that in less than 24 hours she underwent tests and consequently surgery. Today she is almost 90% recovered. Now we have recovered and paid off the debt incurred, and we know she is much better and has insurance support. Thanks

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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