Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,145

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Kate Baker

So far so good

I am pleasantly surprised at the very good service from Pets Best. I was a bit concerned having never had pet insurance before, but I rescued a large dog and figured I am bound to need it at some time! This was her annual check up and vaccine renewal, so nothing major, claim was simple, easy and response was super fast. I am VERY happy with Pets Best.
5

out of 5

POSTED: | BY: Carolyn Gerganoff

Great Insurance-Great Price-Excellant service

Pets Best is great. Very straight forward - you pick the deductible and the amount per incident and they pay 80% of your bill, period. No age restrictions on you pet, I insured my 14 year old Lab, my 12 year old German Shepherd plus all of the other house pets. They are very affordable. Their website is great - can get a quote on line immediately, compare their different plans and costs very easily. I fax the claims in and receive the money in my bank account within a week. Great Customer Service. They are very responsive to both phone calls and e-mails. At one point I had 4 dogs and 4 cats insured (Got mulitple pet discount) for $178/month. In one 2 week period, Pets Best reimbursed me for over $2400 in claims. (for two of my geriatric dogs). I have definitely received more money back than I have paid out in premiums. No one should be without Pets Best. I highly recommend it.
5

out of 5

POSTED: | BY: Dia

LOVE LOVE LOVE

The coverage provided by Pets Best Insurance is awesome and my pooch has been insured through them for a few years now! In addition to the coverage which provides for a sense of security knowing that I don't have to hesitate to take my pooch to the veterinarian whether for a routine checkup or if an emergency would arise, I also absolutely love the peeps at Pets Best Insurance. Customer service has been superb; always helpful and explanatory when I have questions. I even recently received a phone call in follow up to a question I had after submitted a claim. This company truly deserves high praise - - - I believe that a company is only as good as the people who work within it! Thank you Pets Best!~
5

out of 5

POSTED: | BY: Catlin Struelens

WOULD NOT BE WITHOUT IT

I have carried pet insiurance on my dogs for maybe 40 years or whenever VPI started. There was not much choice back then. In the last 10 years I havc switched to Pets Best. I believe it was recently bought by Aetna. I have 5 and 12 year old Greyhounds and another Greyhound who passsed away last year from chronic renal failure. There is nothing gimmicky aobut Pets Best.I had $10,000 in vet bills last year of which I paid maybe 25%. I have the policy that pays $7000 lieftime for an illneold has aobut run out of kidney ear ss. My 12 year old has aobut run out of benefits in that area. I tried to raise my younger Greyhound to a higher plan last year but was told the company declined to increase his isurance. If yu can tolerate the higher deductible per illness and get the $14000 per illness I think it is worth it if you spend money on your animals or would go into debt. at Pets Best payI also like ths the same for specialists becasue that is who both my dogs see now, an internist.
1

out of 5

POSTED: | BY: LIsa

Poor

They seem to find a way to deny any claim over $300. They have even paid my cats claims for the exact same illness as my dog but since my dogs bill was over $500 they have found a way to deny the claim, this is the exact same diagnosis and not the first time.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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