Pets Best | Pet Insurance Review

!!!!!!!!BEWARE if your pet has 2 or more separate illnesses at once or close together w/ Pets Best because they count that as ONE incident & it all counts toward the payout limit!!!!!!!!!!! Seriously- what's the point of insurance if your pet can only be sick w/ 1 thing at a time or isn't allowed to have a possible complication from treatment or illness?! My cat was misdiagnosed w/ Asthma then diagnosed w/ diabetes 3 months later & then got a kidney infection 7 months later & they counted it all under 1 incident! Hello?? When is asthma & diabetes & a kidney infection the same condition at all, much less MONTHS APART?? ? My veterinarian at UC Davis (who literally wrote the manuals colleges use to educate vets...Yes Pets Evil- you know who it is!!) hit the roof when I told him!! Their lumping these conditions into one have made me over my $7000 limit. I'm currently appealing the ridiculous decision & I have done research & found that TRUPANION HAS NO LIMITS WHATSOEVER ON THE LIFETIME OF YOUR PET!!! My monthly quote was only a few dollars more than Pets Best but it gave me 90% coverage compared to Pets Best 80% plus NO LIMITS! Anyways, here's the clauses in each contract: PETS BEST-- "Multiple diagnoses may be considered one incident, especially if occurred on or about the same time as: the original incident or claim; a complication of original incident; or presented for multiple medical conditions". $2500/$7000 or $42,500 per incident limit depending on plan. TRU

Be aware that Pets Best does not pay for all prescriptions. My vet prescribed and dispensed Proin-25 for my dog's urinary incontinence. Pets Best refused to pay. They said it was not approved by the FDA. The vet says it approved. The label says it is for veterinary use in dogs by prescription.

Great company that does exactly what they say they would. Never had a problem with any claim, and my dog had cancer. With the help of Pets Best, we were able to extend his life

I have had my dog for almost a year now and she has been a very healthy little girl. I started to wonder why I was paying $45/month when i wasn't seeing it being used. Well 2 weeks ago, my dog was very sick and had to spend 2 nights/3 days in the hospital. When I received the bill, I worried about the cost and how much I would get back. Luckily, I hadnt needed to submit any claims to Pets Best but I was worried there would be "small print" and a large chunk of my bill would not be covered. To my surprise and delight, the 80/20 rule was 100% percent accurate. Not only did I receive 80% of my bill, but the claim was processed exactly a week after receiving it and the direct deposit has already been put into my account. There are no secret or hidden agendas with PetsBest and they are the best insurance company. I am extremely happy with the results and would recommend them to any pet owner!

Very pleased with EOB documentation and response time in processing claim.