Pets Best | Pet Insurance Review

Terribel outcome, many delays, extra notifications each monday regarding missing documenst and proof of payment. Every time I upload a claim I called petsbest and talk with an agent making sure all documets are uploaded and STILL delays. They said that there is no way to escalate or to talk with a supervisor. I strongly regret I have my pets with another pet insurance and I thought to move them. Bad choice now I can not move them to another insurance, They need verbal confirmation about proof of payments and that is a first and I had 3 excellent insurances before and the turn around was at most a week. Only because the sad memories of the other ones I thought to have this petsbest. Phone recording is so long insisting to go to the web site.... thenwhat? Here with pest bets says that can take up to 4 days. WHY, all documenst are okai and submitted correctly. I submited a complain to them, I also got a fax from them. Also I did a review in Google and I just dont want other pets parents to go through like me with endless reviews and doubts even with a credit card statement that did niot have my name on it but the amount mach the veterinary services. The more than 30 days delays I paid in extra fees and credit card charges just because theey dont feel like doing the process better for the clients. It is deplorable, there are no supervisors that will call back either, I tried that.

I need to understand the policy. Maybe I signed and missed something. Our math isnt calculating.

We've been with Pets Best for five years now on the wellness plan, and we consistently share our wonderful experience with friends. The company offers responsive support, straightforward claims processing, and clear coverage. Before choosing Pets Best, we conducted a thorough analysis, and we couldn't be happier with our decision

I am very happy with my service so far. Everything is taken care of in a reasonable amount of time with no problems. You can't get any better than perfect.

This is the first time we ever got pet insurance. Since we were adopting Sam, we decided to give it a try. After reviewing pet insurances in CR, we decided on Pets Best. To be honest, my hope was to never have to use it, but unfortunately, Sam ended up needing elbow surgery. After the surgery, we have submitted all our bills. The process was simple. Once the vet provided all the records, the review process time was very reasonable. This was my first and hopefully last experience with Sam’s health issues needing insurance. It is good to know that there is someone there for those just in case moments. Highly recommend. Great coverage, easy filing and prompt response.