Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,149

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Sande Charles

Thankful for PetsBest

I lost my English bulldog a few months ago and it was the hardest day of my life. I am still paying off the night I lost her. I got a new bulldog and have this one covered. Her vet visits and emergencies are covered and it's peace of mind. 5)3 full reimbursements are always on time. It feels great to be covered, not paying a million dollars, I get money back and all the customer service agents have been so helpful.
1

out of 5

POSTED: | BY: Peric

Not a good company to use for pet care.

Your company did NOT reimburse us for anything for our pet. We filed a claim for routine preventive health ( heartworm meds, flea and tick meds, ect.) You also denied our claim for ear infection, and allergy meds. You did not pay for yearly fecal testing, blood work or routine doctor visits. We take care of our pet as if he was our human child. When he is acting unusual we take him to the doctor to make sure he is healthy and not in any kind of pain. You would do this for a child and to us he is our child.
5

out of 5

POSTED: | BY: Bernie Cruder

No hassle Pet Insurance!!

I can only say good things! I am very happy with the puppy's health and the quick response from Pets Best Ins. I would only recommend Pet Best!! Thank you for the quick reimbursement too!
5

out of 5

POSTED: | BY: Kelsey Hunt

Pets Best really is the best

Pets Best has good plans at a reasonable price. The resources online and the website are clear and easily navigated. Customer service is top notch - I always get a prompt and friendly answer to any question I may have. Their claim process is extremely easy and they definitely make it super simple to utilize your benefits. I highly recommend them!
5

out of 5

POSTED: | BY: Alison Kratish

I continue to be wowed!

This isn't my first review of Pet's Best, but I am so very pleased with their continued customer service and caring ways. I've had my policy since 2011 and only just recently needed it for a dog with a chronic, sometimes very fatal illness. Every single claim is uploaded with veterinary discharge instructions and explanation via their easy to use online portal and every single one has been paid without question or delay (now totaling over $6800). Any questions I have along the way are answered with one phone call placed to their 800# and are always quickly answered and fielded by a courteous, knowledgeable and compassionate agent on the other end of the line. The coverages are fair and their site is easy to use and navigate. I'll always be a loyal customer and I continue to rave about Pet's Best to anyone who will listen!!
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review