Pets Best | Pet Insurance Review

They are claiming a condition pre-existed when I had insurance 2 months before my dog went into surgery for a "mole" to be removed. Then during surgery they VET found lumps. So, now I am not getting reimbursed due to Pet Best saying the condition preexisted. How am I supposed to know my dog has lumps when they were internal and not showing. I have paid Per Best almost over $150 for insurance and now I had to pay $1,200 for VET fees that will not be reimbursed now! What a horrible experience with this company. I am out a lot of money but I thought I was covered and safe.

Pets Best Insurance is amazing. The employees are always helpful, friendly and compassionate. Claim service is fast and efficient. I wish my "people insurance" was as good.

When I got my dog 3 years ago I signed up for a different pet insurance. They hassled me over claims, were whimsical in determining what was covered and what wasn't, and took months to pay up. I got Pet's Best for my mother's dog. Pet's Best was such a comfort to my mother in the last difficult & expensive years of her dog's life. Every check she'd get in the mail just amazed her. I switched to Pet's Best for my dog and added my two fat 12-year-old cats. One cat just had an icky problem (I'll spare you the details) and the claim was processed right away--with direct deposit, I should have the money in the bank today or tomorrow. I'm telling everybody about Pet's Best. It's truly a comfort to have it.

I had several claims for my dog Zach from Dec. 2010 thru April2011, I had no trouble getting paid for these claims in a timely manner. I had a different company before and they did not handle claims efficiently, so I switched to Pet's Best. I have had no regrets.

Submitted 1st claim which took longer than the time frame that is advertised on web site, submitted claim, invoice showing payment and services rendered and after 3 days was told a request was made to vet for medical records. When I contact vet I was told that NO request was received or made by Pet Best, finally I was informed that the claim was denied the records received showed the condition (skin) was pre=existing and became infected. The physician denied such....I'm not sticking around to continue paying premiums with future claims to be denied for whatever reason they decide to come up with......