Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,625

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Laura Hill

Pets Best is by far the best investment we have made

Pets Best is by far the best investment that we have made in care of our beloved fury Kid Anni. They are simply the best of the best. No doubt that any future pets will be insured by this highly responsive, caring, and outstanding organization. You can rest assured that you are getting the best possible support for your fury kids at a reasonable price, with benefits that far exceed any other pet insurance company we have had engaged with in the past. They also really do care about the welfare of your pet and their new 24/7 vet hot line is very comforting for a worried pet parent to consult. They even follow up on the health of your pet, better than my family doctor!!! We cannot say enough great things about this company, as payment is prompt and accurate, and the customer help desk is wonderful to talk to and very responsive in trying to ensure our needs are met. We would not hesitate to recommend this company to anyone. They are that trustworthy and extremely good at what they do. Respectfully, Laura and Bart H.
3

out of 5

POSTED: | BY: Kari

Long claim turnaround time

One of the reasons I selected Pets Best Insurance was because they advertised a really fast claim turnaround time-I had my first claim about a week ago-it has been processing for 6 days and I called today to check on it-I was told that because they gave everyone 3 days off for the holiday(Memorial Day) that my claim was going to take 10 days. First of all, my claim is for a substantial amount-$3,000, secondly, they shouldn't advertise 2-5 turnaround time and then close of 3 days-I understand wanting to give employees time off, however, not at the expense of getting done what they advertise.
5

out of 5

POSTED: | BY: Elena Ciappio

The Petsbest insurance was easy to…

The Petsbest insurance was easy to obtain and they provided fast claims service and answered all of my questions. I would recommend this pet insurance to everyone.
5

out of 5

POSTED: | BY: Iris

Customer service team is very caring and compassionate.

I feel Pets Best has put together a good team to assist with questions regarding insurance coverage as well as explaining benefits. I will continue to carry Pets Best insurance for any future pets I care for.
5

out of 5

POSTED: | BY: S. Moore

PetsBest Insurance did what they said

PetsBest Insurance did what they said, and they did it fast.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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