Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,160

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Susan E.

I Took Both Of My Cats In For Wel...

I took both of my cats in for wellness checks as I do every year. A few days later I submitted the claims and was immediately notified they were received. A day or so later I was notified they were approved and very quickly received payment. All insurance claims should be so easy and fast!!!
5

out of 5

POSTED: | BY: Tommy C.

When We First Got Our Emmie, We P...

WHEN WE FIRST GOT OUR EMMIE, WE PURCHASED COVERAGE FROM PETSBEST, PET HEALTH INSURANCE. YOUR COMPANY IS THE VERY BEST!!
5

out of 5

POSTED: | BY: Keri K.

You Always Hear Horror Stories Ab...

You always hear horror stories about filing claims with pet health insurance companies, but my experience with Pets Best has been wonderful. I bought their accident insurance policy for my two dogs when they were puppies (2015 and 2016) because they are incredibly active and love to run and play with each other. The policy is reasonably priced and covers most things that can occur in an accident. I have never had to use it until just recently (October 2017). My dog Chloe lacerated her foot on a Sunday afternoon (of course) and had to be seen on an emergent basis and have surgery to repair it. I filed my claim on October 6 with a copy of the paid invoice and immediately received an e-mail letting me know that my claim was received. While the claim was processing, I was able to log in to the website to see the status of my claim and 8 days after submitting my claim it was approved and paid. Pets Best provided me with an e-mail notification regarding the payment and I also received a letter in the mail. I opted for direct deposit into my checking account and it was there a day or so after the claim was paid. There was no quibbling over items on the invoice and no questions. This was easier than submitting a claim to my own health insurance company. I would definitely recommend Pet's Best !
5

out of 5

POSTED: | BY: Frank C.

So Far So Good!! Pets Best Paid O...

So far so good!! Pets best paid our claim for tick/flea and heart worm prevention meds. No problem. Direct deposit right into our bank account . Thank you
5

out of 5

POSTED: | BY: Anthony D.

It'S Been An Easy Process For The...

It's been an easy process for the last two years that I have had Bubba. When I come back from the vet, I fax the invoice and the doctor's report, and within a couple of days, I get a response from PetsBest. It could not be easier.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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